Contact Center Workforce Management Special Interest Group Meeting

Getting the Most Benefit From a WFM Tool; Working with Remote Agents; Open Forum with WFM Expert Laura Grimes

October 24, 2019 09:00 AM - 03:00 PM

Take away new ideas for optimizing contact center workforce management efficiency and effectiveness by comparing strategies and practices with other UWEBC member companies.

Find out more about the Contact Center Workforce Management SIG here.

Meeting Assets

ICMI Presentation Slides: Getting the Most Benefit from a WFM Tool

Laura Grimes, ICMI
ICMI Presentation: ASA vs SL

Laura Grimes, ICMI
UWEBC Discussion Notes: Contact Center Workforce Management Customer Service SIG

Roger Paulson, UWEBC
UWEBC Presentation Slides: Contact Center Workforce Management Meeting

Roger Paulson, UWEBC

Additional Resources

Contact Center Workforce Management SIG Contact Sheet

Roger Paulson, UWEBC

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