25th anniversary ribbon

Contact Center Workforce Management Special Interest Group Meeting 

Getting the Most Benefit From a WFM Tool; Working with Remote Agents; Open Forum with WFM Expert Laura Grimes 
October 24, 2019 09:00 AM - 03:00 PM 
Take away new ideas for optimizing contact center workforce management efficiency and effectiveness by comparing strategies and practices with other UWEBC member companies.

Find out more about the Contact Center Workforce Management SIG here
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