Contact Center Workforce Management Special Interest Group

Intraday Performance Management and Shrinkage Adjustment Practices

November 29, 2018 09:00 AM - 03:00 PM

Take away new ideas for optimizing contact center workforce management efficiency and effectiveness by comparing strategies and practices with other UWEBC member companies.

Find out more about the Contact Center Workforce Management SIG here.

Meeting Assets

Contact Center Workforce Management Special Interest Group Meeting Notes
UWEBC Presentation Slides: Contact Center Workforce Management SIG Meeting 4

Roger Paulson, UWEBC

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

September 2023

7	Predictive Analytics Special Interest Group Virtual Meeting - Securing Generative AI
13	Logistics and Distribution Peer Group Onsite Meeting - Transportation Industry Update: Capacity, Pricing, and Discussing the Future
14	Information Technology Peer Group Virtual Meeting - Cloud Economics Mastery: Leveraging Cloud's Speed, Flexibility, and Scale for Business Growth
15	Human Resources Executives Group Virtual Meeting - Executive Roundtable on Current and Emerging HR Issues
19	UWEBC Boot Camp - Predictive Analytics & ROI Modeling Boot Camp

October 2023

3	2023 Business Best Practices & Emerging Technologies Conference
19	Contact Center Quality Monitoring Special Interest Group Virtual Meeting
26	Future of Contact Centers Special Interest Group Virtual Meeting - Large Language Models: Chat GPT in Customer Care