Contact Center Workforce Management Special Interest Group Meeting 

Establishing WFM-Related KPIs for Agents and the Contact Center, Reporting Practices and Schedule Adherence Guidelines, Goals and Management Practices 
February 14, 2019 09:00 AM - 03:00 PM 
Take away new ideas for optimizing contact center workforce management efficiency and effectiveness by comparing strategies and practices with other UWEBC member companies.

Find out more about the Contact Center Workforce Management SIG here
Meeting Assets
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