Contact Center Workforce Management Special Interest Group Meeting

Scope and Activities of WFM Teams; Making the Case for Creation or Expansion of a WFM Team; Change Management Practices When Transitioning to a Performance Management Culture

May 23, 2019 09:00 AM - 03:00 PM

Take away new ideas for optimizing contact center workforce management efficiency and effectiveness by comparing strategies and practices with other UWEBC member companies.

Find out more about the Contact Center Workforce Management SIG here.

Additional Resources

Full Group Discussion Notes
Scope and Activites of Members' WFM Teams Small Groups Discussion Notes A-E

Meeting Assets

UWEBC Presentation Slides: Contact Center Workforce Management Special Interest Group Session 6

Roger Paulson, UWEBC

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