25th anniversary ribbon

Contact Center Workforce Management Special Interest Group Meeting 

Scope and Activities of WFM Teams; Making the Case for Creation or Expansion of a WFM Team; Change Management Practices When Transitioning to a Performance Management Culture 
May 23, 2019 09:00 AM - 03:00 PM 
Take away new ideas for optimizing contact center workforce management efficiency and effectiveness by comparing strategies and practices with other UWEBC member companies.

Find out more about the Contact Center Workforce Management SIG here
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