Contact Center Workforce Management Special Interest Group Meeting 

Establishing WFM Team Deliverables; Improving the Efficiency of the Team; Training and Development Resources; Practices with Outsource Partners 
July 25, 2019 09:00 AM - 03:00 PM 
Take away new ideas for optimizing contact center workforce management efficiency and effectiveness by comparing strategies and practices with other UWEBC member companies.

Find out more about the Contact Center Workforce Management SIG here
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