Contact Center Workforce Management Special Interest Group Meeting

Establishing WFM Team Deliverables; Improving the Efficiency of the Team; Training and Development Resources; Practices with Outsource Partners

July 25, 2019 09:00 AM - 03:00 PM

Take away new ideas for optimizing contact center workforce management efficiency and effectiveness by comparing strategies and practices with other UWEBC member companies.

Find out more about the Contact Center Workforce Management SIG here.

Meeting Assets

Meeting Summary
UWEBC Presentation Slides: Contact Center Workforce Management

Roger Paulson, UWEBC

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

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View full event calendar.

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