Predictive Analytics & ROI Modeling Boot Camp

September 19, 2023 09:00 AM - September 21, 2023 04:00 PM

Leverage the power of customer experience survey data through predictive analytics and ROI modeling in this exciting Boot Camp which will equip CX trailblazers with a framework, methodology, and cohesive set of analytical tools to tackle challenges head-on.

COVID-19

UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future.

UWEBC Events

View full event calendar.

November 2023

8	Customer Service Peer Group Hybrid Meeting - Strategies to Reduce Customer Effort and Increase First Contact Resolution
9	Contact Center Workforce Management Special Interest Group
10	Human Resources Executives Group Virtual Meeting - Executive Roundtable on Current and Emerging HR Issues
14	UWEBC Boot Camp - Digital Transformation for the Technology Leader Boot Camp
21	Sales & Operations Planning Special Interest Group Virtual Meeting - S&OP: What Does Success Look Like?

December 2023

7	Information Technology Peer Group Hybrid Meeting - Tech Horizons 2024: Actionable Trends for Tomorrow, Today!
12	Supply Chain Peer Group Virtual Meeting - AI in Supply Chain
13	Product Management Special Interest Group Virtual Meeting- Addressing Misaligned Stakeholder Expectations