Customer Experience Measurement and Action Planning Special Interest Group Web Meeting 

Kickoff Meeting 
July 23, 2020 09:00 AM - 12:00 PM 
Learn new ideas for enhancing and optimizing the value of your organization's customer listening and experience improvement efforts through discussion and practice-sharing with fellow practitioners. 

This virtual session will mark the official "kickoff" of the SIG – and will be an especially important one for all who will be participating going forward because we'll be developing the agenda of CX measurement and action planning topics for discussion and practice-sharing at future meetings of the group. We hope you'll join us to contribute your particular topics of interest so as to make your participation in the group as beneficial as possible for you!

Due to the on-going COVID-19 situation, the meeting will be conducted as a 3-hour interactive virtual session using the Zoom Meeting platform. It will feature both full group discussions and breakout conversations in smaller groups.

In addition to developing our agenda of future topics, this initial session will be all about starting to meet and learn about fellow participants in the group, their organizations' CX programs/activities and where they are on their CX measurement and action planning journeys -- so that you'll know about others at a similar place to your organization and/or that share similar interests with you for future networking opportunities.

Please join us to at this kickoff session to meet fellow participants and provide your input into the future direction of the SIG!

Who Should Attend: Participation in this SIG is by invitation only and is limited to those with responsibility for, or direct involvement in collecting, analyzing Voice of Customer, behavioral and/or operational data for enabling their organizations to take action based on insights derived. All participants are required to register. To learn more about the Customer Experience Measurement and Action Planning SIG or to register, please contact Roger Paulson.  

Agenda Items:
9:00 AM Welcome and Opening Remarks
9:20 AM Vision and Plan for the SIG
9:40 AM Meet / Get to Know Some Fellow Participants
  In Small Groups
10:30 AM Break
10:45 AM Share, Discuss and Develop List of Topic Interests for Future Meetings
  In Small Groups
11:40 AM Share Learnings from Profile of Participants Survey
11:55 AM Closing Remarks and Upcoming Meetings
12:00 PM Adjourn
Events Team, , 


UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events scheduled through 2020.

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