Information Technology Peer Group Web Meeting 

Customer Experience and Employee Experience Transformation 
January 21, 2021 09:00 AM - 12:00 PM 
Hear how IT leaders are partnering to help meet new customer needs and employee expectations critical to post-COVID-19 success. This meeting will be held via web only. 

The health and safety of our members is the UWEBC’s top priority. UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on campus' guidance, this meeting will be held via web only to allow our members a convenient and safe way to attend.

The January IT Peer Group meeting will allow members to learn and discuss the case for customer-experience and employee experience transformation. Changes in customer behaviors and employee expectations are happening rapidly and those that adjust to the next normal better will come out ahead. The way we connect with and serve customers and employees has always been a reliable source of advantage. The time for action is now.

Topics will likely include:

    • Developing customer and employee-centric aspirations
    • Enabling the transformation with the mindset and skillset
    • Delivering impact through new journeys, products, services, and even business models

    Our event will feature interactive roundtables so that attendees will get their questions answered. This meeting is also the perfect opportunity to join your peers to exchange ideas, experiences, and vision you have for the customer and employee experience transformations of the future.


Agenda Items:
9:00 AM Welcome and Opening Remarks
  Doug Barton, Director, UWEBC
9:15 AM Enabling CX and EX Transformation with IT and Business Partnership
  Joe Topinka, Visionary CIO, IT & Business Mentor
10:00 AM The Time for Reimagining Workforce Experience is Now or Never
  Jason Averbook, CEO & Co-Founder at Leapgen, Thought Leader, Author, and Futurist
10:30 AM Why the Employee Experience is the Customer Experience
  To Be Announced
11:00 AM 10 Minute Break
11:10 AM Engineering the Customer Experience
  Matt Dixon, Author, Chief product & research officer at Tethr
11:40 AM Questions and Roundtable Discussion
11:57 AM Wrap-up
  Doug Barton, Director, UWEBC
12:00 PM Adjourn
Events Team, , 


UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on the campus’ guidance, the UWEBC will be adjusting our events to web for the foreseeable future..

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