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Customer Service Peer Group Virtual Meeting 

Strategies for Managing Change in Customer Care Organizations 
February 23, 2023 09:00 AM - 12:00 PM 
Join us virtually to build additional strength around this urgent yet perennial topic. 

At the core of any growth is change.

Contrary to what the Einstein quote implies, doing the same thing over and over won't always get you the same results, because the world around you is changing, and so are the people we do business with, both our teams and our customers. This can feel like an unwinnable battle, and really shake one's confidence. Like any problem there are tools, preparation and skills that can be leveraged help you infuse new ideas, and quickly recalibrate to ensure your team moves in unison into new challenges.

In this Peer Group meeting we will share experiences, tools, and strategies to give your new ideas the best chance of overcoming the resistance that awaits them.

Join us to gain insight from the strategies of others and share your own with your peers! We have the collective wisdom to improve this crucial competency for our teams to grow as both individuals, and as groups, towards greater success. We look forward to learning together with you!

Participate in Customizing the Agenda: You’ll have the opportunity to play an active part in shaping the agenda for this session – and to maximize its relevance for you – by suggesting and selecting topics for break-out discussions. Once the agenda is complete, you choose the discussions you want to join. This will be a highly interactive session so come prepared to share your questions, challenges and insights!

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Agenda Items:
9:00 AM Setting the Stage
9:30 AM Member Practice Spotlight
10:20 AM Break
10:30 AM Member Practice Spotlight
11:20 AM Discussion Groups
11:55 AM Closing Remarks
12:00 PM Adjourn
Events Team, (608) 263-0635, events@uwebc.wisc.edu 
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