B2B Customer Service Special Interest Group – Supervisors Forum Meeting 

Using Your Time Most Effectively, Helping Your Associates Manage Their Time and Empowering Associates to Make Decisions 
March 13, 2019 09:00 AM - 03:00 PM 
Gain insights to enhance your effectiveness as a customer service leader and boost your team's performance by comparing strategies and practices with supervisor peers from other UWEBC member companies. 

The B2B Customer Service Supervisors Special Interest Group (SIG) is a collaborative learning community for those responsible for managing frontline employees (supervisors and managers) in customer service organizations supporting retailer, dealer, distributor, or other business customer types to compare and discuss strategies, methods, processes and tools for enhancing customer experience and customer service performance. Each day-long meeting focuses on 3-4 B2B customer service issues/challenges/opportunities identified by participants in the group.

Discussions at this meeting will center on participants' strategies and practices with respect to the following key supervisory activities:

  • Using your time most effectively as a supervisor
  • Helping associates manage their time
  • Empowering associates to make decisions

Who Should Attend: Participation in this SIG is by invitation only and is limited to managers and supervisors of customer service teams. All participants are required to register. To learn more about the B2B Customer Service Supervisors SIG, please contact Roger Paulson. If you would like to participate in this event, please register as soon as possible by emailing UWEBCevents@wisc.edu.  

Agenda Items:
9:00 AM Opening Remarks and Plan for the Day
9:20 AM Meet / Catch Up with Fellow Participants
9:50 AM Managing Demands on Your Time - Strategies & Practices (small groups)
10:45 AM Break
10:55 AM Managing Demands on Your Time - Issues & Challenges (full group)
11:30 AM Lunch
12:15 PM Helping Associates Manage Their Time More Effectively (full group)
1:00 PM Empowering Associates to Make Decisions - Strategies & Practices (small groups)
2:00 PM Break
2:15 PM Empowering Associates to Make Decisions - Issues & Challenges (full group)
2:50 PM Wrap Up & Next Meetings Preview
3:00 PM Adjourn
Pyle Center 
Events Team, 608-262-1145, UWEBCevents@wisc.edu 
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