Customer Service Peer Group Hybrid Meeting 

Strategies and Practices for Improving Retention of Customer Care Talent 
August 25, 2022 09:00 AM - 02:00 PM 
Glean new ideas to help strengthen the bond between your team and your organization, making it easy for your best team members to find fulfillment in the work they do. 
     
Details
Description:

You invest so much in your team; from the time they begin their onboarding to the time you part ways. From training hours and resources to pay and benefits. Maintaining that relationship and retaining that talent in your organization is a powerful measure of success and can translate to both efficiencies and customer loyalty.

You are starting to see the light at the end of this tunnel of turnover many organizations have experienced. You have many new faces, and hopefully retained some of your best and most experienced as well. To keep a diverse team engaged, delighted with your culture, and driven to succeed in the role they play will require both intention and attention. You want an ecosystem that is challenging and rewarding, personalized and equitable, transparent and flexible. This may seem paradoxical but like with many things it's all about having the right tool for the right job and empowering your team and your leaders to use them correctly.

As you might guess there is nothing simple about this. Each of us has constraints and limited resources, and the truth is, as leaders we can't tackle this problem alone. With intention we listen to our teams to provide opportunities for the growth and success of each member, for them to leverage their unique strengths. With attention we recognize when to coach for growth, to recognize for success, or to seek your team's advice.

Join us to learn from the experiences of others and share your experiences with your peers! Together we aim to make our organizations stronger through enduring commitment we can create with our teams. We look forward to learning together with you!


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Agenda Items:
9:00 AM Setting the Stage
 
9:15 AM Sarah Ellis of Amazing If
 
10:00 AM Break
 
10:15 AM Activity
 
11:10 AM Set Breakout Agenda
  Onsite
11:10 AM Breakout Session
  Online
11:20 AM Lunch
  Onsite
11:55 AM Wrap up
  Online
12:00 PM Adjourn
  Online
12:10 PM Breakout Session One
  Onsite
1:00 PM Breakout Session Two
  Onsite
1:55 PM Wrap up
  Onsite
2:00 PM Adjourn
  Onsite
 
Location:
UW-Madison Pyle Center (in-person); EventsAir (virtual) 
Contact:
Events Team, (608) 263-0635, events@uwebc.wisc.edu 
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