B2B Customer Service Special Interest Group – Senior Leaders Forum

Learn new ideas for enhancing the efficiency and effectiveness of your customer service organization.

The Business-to-Business (B2B) Customer Service Special Interest Group – Senior Leaders Forum is a knowledge-sharing community tailored for top leaders of customer service teams at product manufacturers and distributors that primarily support business customers (retailers, dealers, distributors and/or commercial end users).

Over the course of several sessions, this SIG will provide a valuable opportunity for participants to:

  • Discuss topics of mutual interest.
  • Compare approaches for addressing shared challenges.
  • Glean new ideas for optimizing the customer service performance.

Another goal of the group is to enable participants to develop a network of customer service senior leaders peers at fellow UWEBC member companies that can be leveraged as a knowledge resource on an ongoing basis.

Participation in the B2B Customer Service SIG – Senior Leaders Forum is reserved for senior customer service leaders (vice presidents, directors, senior managers) of UWEBC member companies. If you would like to learn more about the B2B Customer Service SIG – Senior Leaders Forum, please review the SIG’s charter document and/or contact UWEBC Customer Service Practice Director Roger Paulson at roger.paulson@wisc.edu or 608-261-1161.

Read the B2B Customer Service SIG – Senior Leaders Forum charter document»

Participating Companies

  • Ariens Company
  • Badger Meter
  • Bemis Company
  • Brunswick Corporation
  • CNH Industrial
  • DEMCO
  • Fiskars
  • Inpro
  • Kohler Co.
  • Lands’ End
  • Miller Electric Manufacturing Co.
  • ORBIS Corporation
  • Palmer Johnson Power Systems
  • Rockwell Automation
  • Sargento Foods
  • Schneider
  • Snap-on
  • Spectrum Brands

Steering Committee

Alex Goldberg
Customer Experience Manager
Snap-on

Sherri Jasinski

Sherri Jasinski
Director, Customer Support
ORBIS Corporation

Barbara Neumann

Barbara Neumann
Manager, Technical Product Support
Ariens Company

James Shanholtzer

James Shanholtzer
Manager, Dealer Support Operations
CNH Industrial

Next Meeting

Information on the next meeting is coming soon.

UWEBC Events

May 2020

7 Web Only: Trade Compliance Special Interest Group Meeting - Best Practices in Building an Import Trade Compliance Program
13 Web Only: Marketing Peer Group Meeting - Mastering Your Social Media Strategy
15 Web Only: Human Resources Executives Special Interest Group Meeting - COVID-19: Return-to-Work Considerations and Practices
19 Web Only: Indirect Procurement Special Interest Group Meeting - Contract Management Best Practices
20 Web Only: Agile IT Special Interest Group Meeting - Agile Team Development, Management and Leadership
21 Web Only: E-Retailer Special Interest Group Meeting - E-Commerce During COVID-19

June 2020

4 Web Only: Customer Service Peer Group Meeting - Supporting the Email Channel: Approaches to Challenges Around Workflow, Efficiency, Response Time Management and Quality Monitoring
9 Web Only: B2B Marketing Special Interest Group Meeting - Channel Marketing - Partner and Dealer Strategies
11 Web Only: Procurement Peer Group Meeting - Supplier Challenges: Managing your supply base, supplier financial health and supplier diversity
16 Web Only: Information Technology Peer Group Meeting - Creating a Learning Organization to Develop the Technologists of the Future
17 Web Only: Logistics and Distribution Peer Group Meeting - Domestic Transportation Outlook: 2020 and Beyond
18 Web Only: B2B Customer Service Special Interest Group - Supervisors Forum Meeting - Managing Change Initiatives and Communication Practices within the Customer Care Team and with Other Functions

Roger PaulsonQuestions about the B2B Customer Service SIG – Senior Leaders Forum? Contact Practice Director Roger Paulson at roger.paulson@wisc.edu or 608-261-1161.

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