B2B Customer Service Special Interest Group – Senior Leaders Forum
Learn new ideas for enhancing the efficiency and effectiveness of your customer service organization.
The Business-to-Business (B2B) Customer Service Special Interest Group – Senior Leaders Forum is a knowledge-sharing community tailored for top leaders of customer service teams at product manufacturers and distributors that primarily support business customers (retailers, dealers, distributors and/or commercial end users).
Over the course of several sessions, this SIG will provide a valuable opportunity for participants to:
- Discuss topics of mutual interest.
- Compare approaches for addressing shared challenges.
- Glean new ideas for optimizing the customer service performance.
Another goal of the group is to enable participants to develop a network of customer service
senior leaders peers at fellow UWEBC member companies that can be leveraged as a knowledge resource on an ongoing basis.
Participation in the B2B Customer Service SIG – Senior Leaders Forum is reserved for senior customer service leaders (vice presidents, directors, senior managers) of UWEBC member companies. If you would like to learn more about the B2B Customer Service SIG – Senior Leaders Forum, please review the SIG’s charter
document and/or contact UWEBC Customer Service Practice Director Roger Paulson at
roger.paulson@wisc.edu or
608-261-1161.
Read the
B2B Customer Service SIG – Senior Leaders Forum charter document»