B2B Customer Service Special Interest Group – Supervisors Forum

Gain new insight into enhancing managerial and operational performance by sharing and discussing practices with peers at other customer service organizations.

The Business-to-Business (B2B) Customer Service Special Interest Group – Supervisors Forum is a collaborative learning community for those in frontline staff supervisory roles within customer service teams at product manufacturers and distributors that primarily support business customers (retailers, dealers, distributors and/or commercial end users).

Over several meetings focusing on different aspects of customer service management practice, this SIG will provide a valuable opportunity for participants to:

  • Discuss topics of mutual interest.
  • Compare approaches for addressing shared challenges.
  • Discover new ideas for optimizing customer service team performance.

Participation in the B2B Customer Service SIG – Supervisors Forum is reserved for those in frontline staff supervisory roles (supervisors in some organizations, managers in others) within customer service organizations at UWEBC member companies. If you would like to learn more about the SIG, please review the group's charter document and/or contact UWEBC Customer Service Practice Director Roger Paulson at roger.paulson@wisc.edu or 608-261-1161.

Read the B2B Customer Service SIG – Supervisors Forum charter document»

Next Meeting

B2B Customer Service Special Interest Group - Supervisors Forum Web Meeting 

Managing Change Initiatives and Communication Practices within the Customer Care Team and with Other Departments 
June 18, 2020 09:00 AM - 12:00 PM 
Gain insights to enhance your effectiveness as a customer service leader and boost your team's performance by comparing strategies and practices with supervisor peers from other UWEBC member companies. 
Details»
Description:

The health and safety of our members is the UWEBC’s top priority. UW–Madison is monitoring the COVID-19 situation in collaboration with local, state and federal agencies. Based on campus' guidance, this meeting will be held via web only to allow our members a convenient and safe way to attend.

The B2B Customer Service Supervisors Special Interest Group (SIG) is a collaborative learning community for those responsible for managing frontline employees (supervisors and managers) in customer service organizations supporting retailer, dealer, distributor, or other business customer types to compare and discuss strategies, methods, processes and tools for enhancing customer experience and customer service performance.

Please join us for this final session of the SIG – to be conducted as an interactive virtual meeting – during which discussions will center on participants' strategies and practices with respect to the following key supervisory activities:

  • Communication within the Customer Care team and with other departments
  • Introducing and managing change initiatives

Who Should Attend: Participation in this SIG is by invitation only and is limited to managers and supervisors of customer service teams. All participants are required to register. To learn more about the B2B Customer Service Supervisors SIG, please contact Roger Paulson.

 
Contact:
Events Team, , events@uwebc.wisc.edu 

Steering Committee

UWEBC Events

May 2020

7 Web Only: Trade Compliance Special Interest Group Meeting - Best Practices in Building an Import Trade Compliance Program
13 Web Only: Marketing Peer Group Meeting - Mastering Your Social Media Strategy
15 Web Only: Human Resources Executives Special Interest Group Meeting - COVID-19: Return-to-Work Considerations and Practices
19 Web Only: Indirect Procurement Special Interest Group Meeting - Contract Management Best Practices
20 Web Only: Agile IT Special Interest Group Meeting - Agile Team Development, Management and Leadership
21 Web Only: E-Retailer Special Interest Group Meeting - E-Commerce During COVID-19

June 2020

4 Web Only: Customer Service Peer Group Meeting - Supporting the Email Channel: Approaches to Challenges Around Workflow, Efficiency, Response Time Management and Quality Monitoring
9 Web Only: B2B Marketing Special Interest Group Meeting - Channel Marketing - Partner and Dealer Strategies
11 Web Only: Procurement Peer Group Meeting - Supplier Challenges: Managing your supply base, supplier financial health and supplier diversity
16 Web Only: Information Technology Peer Group Meeting - Creating a Learning Organization to Develop the Technologists of the Future
17 Web Only: Logistics and Distribution Peer Group Meeting - Domestic Transportation Outlook: 2020 and Beyond
18 Web Only: B2B Customer Service Special Interest Group - Supervisors Forum Meeting - Managing Change Initiatives and Communication Practices within the Customer Care Team and with Other Functions

Roger PaulsonQuestions about the B2B Customer Service SIG – Supervisors Forum?
Contact Practice Director Roger Paulson at roger.paulson@wisc.edu or 608-261-1161.

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