Contact Center Executive Retreats bring together small groups of top business leaders responsible for customer care across all channels.

Contact Center Executive Retreats are exclusive, invitation-only events that bring together small groups of executives for highly interactive discussions of emerging trends, business challenges, and strategic approaches. Retreat participation is reserved for executives with strategic and budgetary responsibility for customer service at UWEBC member companies at a membership level of Standard Plus or higher and with responsibility for contact centers of 50 seats or more.

Sample Agenda

9-10 a.m. Introduction & survey of pressing issues
10-11:30 Topical discussion led by member-company executive
11:30-12:30 Lunch
12:30-2:00 Topical discussion led by member-company executive
2:00-2:15 Break
2:15-3:50 Discuss issues and response strategies
3:50-4:00 Wrap-up and planning next meeting

UWEBC Events

May 2020

7 Web Only: Trade Compliance Special Interest Group Meeting - Best Practices in Building an Import Trade Compliance Program
13 Web Only: Marketing Peer Group Meeting - Mastering Your Social Media Strategy
15 Web Only: Human Resources Executives Special Interest Group Meeting - COVID-19: Return-to-Work Considerations and Practices
19 Web Only: Indirect Procurement Special Interest Group Meeting - Contract Management Best Practices
20 Web Only: Agile IT Special Interest Group Meeting - Agile Team Development, Management and Leadership
21 Web Only: E-Retailer Special Interest Group Meeting - E-Commerce During COVID-19

June 2020

4 Web Only: Customer Service Peer Group Meeting - Supporting the Email Channel: Approaches to Challenges Around Workflow, Efficiency, Response Time Management and Quality Monitoring
9 Web Only: B2B Marketing Special Interest Group Meeting - Channel Marketing - Partner and Dealer Strategies
11 Web Only: Procurement Peer Group Meeting - Supplier Challenges: Managing your supply base, supplier financial health and supplier diversity
16 Web Only: Information Technology Peer Group Meeting - Creating a Learning Organization to Develop the Technologists of the Future
17 Web Only: Logistics and Distribution Peer Group Meeting - Domestic Transportation Outlook: 2020 and Beyond
18 Web Only: B2B Customer Service Special Interest Group - Supervisors Forum Meeting - Managing Change Initiatives and Communication Practices within the Customer Care Team and with Other Functions

Roger PaulsonQuestions about Executive Retreats? Contact Practice Director Roger Paulson at or

© 2000-2020 UW E-Business Consortium, University of Wisconsin-Madison. All rights reserved. Site credits»