Event Calendar

Upcoming Events

Date Title Focus Area Peer Group
05/20/24 Process Mining & Intelligent Automation Virtual Boot Camp - Process Mining & Intelligent Automation Boot Camp Other Forums / Events Process Mining & Intelligent Automation Boot Camp Event Details
05/23/24 Customer Service Peer Group Hybrid Event - Creating a Single Source of Truth: Strong Knowledge Management Resources in Customer Care Customer Service Focus Area Customer Service Event Details
06/05/24 Product Management Special Interest Group - Leveraging Data-Driven Decision Making in Product Management Marketing Focus Area MKG / Product Management Special Interest Group Event Details
06/11/24 Sales & Operations Planning Special Interest Group - Inventory Management - Too Much vs Not Enough Supply Chain Management Focus Area SCM / Sales and Operations Planning Special Interest Group Event Details
06/13/24 Contact Center Quality Monitoring - Special Interest Group Customer Service Focus Area CS / Contact Center Quality Monitoring Special Interest Group Event Details
07/11/24 Future of Contact Centers Special Interest Group - Topic To Be Announced Soon Customer Service Focus Area CS / Future of Contact Centers Special Interest Group Event Details
07/17/24 Supply Chain Peer Group Hybrid Meeting - Supply Chain Optimization & Network Design Supply Chain Management Focus Area Supply Chain Management Event Details
07/25/24 Data & Analytics Interest Group Virtual Meeting - Data & Analytics - Data Storytelling for Business Understanding and Progress: Visualization, Dashboarding, and Beyond Data and Analytics Focus Area Data and Analytics Interest Group Event Details
07/30/24 Contact Center Workforce Management - Special Interest Group Customer Service Focus Area CS / Contact Center Workforce Management Special Interest Group Event Details
08/02/24 HR Executives Group - Strategic Reskilling: Aligning Talent Development with Business Goals Human Resources Focus Area Human Resources Executives Special Interest Group Event Details
08/07/24 Trade Compliance Special Interest Group - Topic To Be Announced Soon Supply Chain Management Focus Area SCM / Trade Compliance Special Interest Group Event Details
08/09/24 Marketing Peer Group Hybrid Meeting - Marketing Analytics: Using Real-Time Data to Optimize Campaigns and Measure ROI Marketing Focus Area Marketing Event Details
08/15/24 Customer Service Peer Group Hybrid Event - Employee Experience: The Edge to Creating Enriching Customer Experiences Customer Service Focus Area Customer Service Event Details
08/21/24 Predictive Analytics Special Interest Group Meeting - Topic To Be Announced Soon Information Technology Focus Area IT / Predictive Analytics Special Interest Group Event Details
08/28/24 Agile IT Special Interest Group - Topic To Be Announced Soon Information Technology Focus Area IT / Agile IT Special Interest Group Event Details
09/04/24 Leadership, Change and Activation Hybrid Event - The Impact of Career Management and Internal Mobility on Development and Organizational Competence Leadership, Change Management, and Strategy Activation Focus Area Leadership, Change Management, and Strategy Activation Interest Group Event Details
09/06/24 HR Executives Group - Executive Roundtable on Current and Emerging HR Issues Human Resources Focus Area Human Resources Executives Special Interest Group Event Details
10/17/24 Contact Center Quality Monitoring - Special Interest Group Customer Service Focus Area CS / Contact Center Quality Monitoring Special Interest Group Event Details
10/24/24 Sales and Operations Planning Special Interest Group - Topic To Be Announced Soon Supply Chain Management Focus Area SCM / Sales and Operations Planning Special Interest Group Event Details
11/01/24 HR Executives Group - Designing a Human-Centric Employee Value Proposition Human Resources Focus Area Human Resources Executives Special Interest Group Event Details
11/07/24 Future of Contact Centers Special Interest Group - Topic To Be Announced Soon Customer Service Focus Area CS / Future of Contact Centers Special Interest Group Event Details
11/12/24 Procurement Peer Group - Nearshoring, Re-shoring, and Friend-shoring Strategies Supply Chain Management Focus Area Procurement Event Details
11/14/24 Contact Center Workforce Management - Special Interest Group Meeting Customer Service Focus Area CS / Contact Center Workforce Management Special Interest Group Event Details
11/19/24 Agile Methodology Hybrid Event - Agile Synergy: Integrating People, Processes, and Technology for Organizational Resilience Agile Methodology Focus Area Agile Methodology Interest Group Event Details
11/21/24 Product Management Special Interest Group - Topic To Be Announced Soon Marketing Focus Area MKG / Product Management Special Interest Group Event Details
12/05/24 Information Technology Peer Group Hybrid - Tech Trends 2025 Information Technology Focus Area Information Technology Event Details
12/10/24 Data & Analytics - Building a Data-Savvy Workforce: Assessing and Addressing Skill Gaps in Our Teams Data and Analytics Focus Area Data and Analytics Interest Group Event Details