Event Calendar

Upcoming Events

Date Title Focus Area Peer Group
10/17/24 Contact Center Quality Monitoring - Special Interest Group Customer Service Focus Area CS / Contact Center Quality Monitoring Special Interest Group Event Details
10/21/24 Experience Management Virtual Boot Camp - Experience Management Boot Camp Other Forums / Events Experience Management Boot Camp Event Details
10/24/24 Sales and Operations Planning Special Interest Group - S&OP Timely Topics Supply Chain Management Focus Area SCM / Sales and Operations Planning Special Interest Group Event Details
10/29/24 Pilot Event - Lead Generation and Sales Other Forums / Events Special Events Event Details
11/01/24 HR Executives Group - Designing a Human-Centric Employee Value Proposition Human Resources Focus Area Human Resources Executives Special Interest Group Event Details
11/07/24 Future of Contact Centers Special Interest Group - AI in Employee Training: Learning to be Better Humans from Technology Customer Service Focus Area CS / Future of Contact Centers Special Interest Group Event Details
11/12/24 Procurement Peer Group - Nearshoring, Re-shoring, and Friend-shoring Strategies Supply Chain Management Focus Area Procurement Event Details
11/14/24 Special Interest Group - Contact Center Workforce Management Customer Service Focus Area CS / Contact Center Workforce Management Special Interest Group Event Details
11/19/24 Agile Methodology Hybrid Event - Agile Synergy: Integrating People, Processes, and Technology for Organizational Resilience Agile Methodology Focus Area Agile Methodology Interest Group Event Details
11/21/24 Product Management Special Interest Group - Connected and Intelligent Products Marketing Focus Area MKG / Product Management Special Interest Group Event Details
12/05/24 Information Technology Peer Group Hybrid Event - Tech Trends 2025 Information Technology Focus Area Information Technology Event Details
12/10/24 Data & Analytics Interest Group - Building a Data-Savvy Workforce: Assessing and Addressing Skill Gaps in Our Teams Data and Analytics Focus Area Data and Analytics Interest Group Event Details
02/20/25 Customer Service Peer Group Hybrid Event - Committing to Quality: Strong Customer Service Operations Customer Service Focus Area Customer Service Event Details