Matthew Cone

Matthew Cone leads the UWEBC’s Customer Experience & Marketing focus area. Matthew has spent his 25+ career working with teams to deliver amazing customer experiences with a focus on collaboration and the strength of diversity. Matthew leverages his experience with Apple, Barnes & Noble, and Target supporting teams in B2B and B2C sales, technical services, training, coaching, and development, all necessary competencies that resonate with many of our member companies in the current CX landscape. Matthew has deep ties within the broader Customer Experience community as a channel leader with CX Accelerator and a board member of the Experience Management Global Collaborative, which he leverages to pull ideas and thought leaders into the UWEBC community. Matthew graduated with a BS in Management from Cardinal Stritch University, and a Master of Science in Customer Experience Management from Michigan State University.