Stepping Confidently into the Future: CX Innovation Strategies to Chart a New Course
Unlock fresh CX strategies and drive innovation by collaborating with cross-industry peers; register now to confidently chart your organization’s customer experience future!
- 2:00 PM
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Description
Join fellow Customer Experience, Customer Service, Customer Support, and Customer Success leaders from across the UWEBC community for an insightful peer learning event: "Stepping Confidently into the Future: CX Innovation Strategies to Chart a New Course." In today's rapidly evolving business landscape, innovative customer experience practices are no longer optional; they are essential for companies seeking sustainable growth, deeper customer relationships, and competitive advantage. However, navigating the complexities of CX innovation presents significant challenges, including identifying emerging trends, adopting transformative technologies, and fostering a culture open to continuous evolution.
At this interactive UWEBC session, you'll explore proven strategies and fresh perspectives for embracing innovation in customer experience management. Discover how peers from diverse industries have successfully addressed common hurdles, implemented forward-thinking solutions, and leveraged technology to enhance customer interactions. By engaging in facilitated discussions and collaborative problem-solving, attendees will gain valuable insights into overcoming barriers to innovation, fostering agility within their teams, and effectively aligning CX initiatives with broader organizational goals.
The power of this event lies in peer-to-peer learning and cross-industry collaboration, enabling participants to expand their professional network and bring back actionable ideas to their organizations. Join us to build your confidence in championing CX innovation, share your own experiences, and benefit from collective wisdom to chart a successful course toward the future of customer experience excellence.
Participate in Customizing the Agenda: You’ll have the opportunity to play an active part in shaping the agenda for this session – and to maximize its relevance for you – by suggesting and selecting topics for breakout discussions. Once the agenda is complete, you choose the discussions you want to join. This will be a highly interactive session, so come prepared to share your questions, challenges, and insights!
Online Streaming Available: If you can't make it to the event in person (or if in-person registration has reached capacity), you can still register to attend online. This option allows you to view the presentations, while attending in person provides you with the opportunity to participate in breakout discussions, ask questions or take advantage of networking opportunities. To attend virtually, click the "Register for virtual" button on this event's homepage. You will receive a confirmation email with the link to join a week before the meeting, and you can find the link to join on this page as well.
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Additional Information
Location: Pyle Center, UW-Madison (In-person); Zoom (Virtual)Location Address: 702 Langdon Street, Madison, WI 53706
Contact: Events Team, events@uwebc.wisc.edu