Contact Center Quality Monitoring

Connect with fellow practitioners on what is happening in the contact center Quality Monitoring space.

- 11:00 AM

Event Assets

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  • 1. UWEBC Presentation Slides: Contact Center Quality Monitoring thumbnail


The Contact Center Quality Monitoring Special Interest Group is driven by the registrants of the session, and the ensuing dialogue. We protect the space for practitioners to ensure that the discussion remains relevant to the participants. Registrants are asked to suggest topics when registering for the session to ensure relevant topics for our dialogue.

Who Should Attend: Participation in this SIG is by invitation only and is limited to those with responsibility for, or direct involvement in implementing or conducting Contact Center Quality Monitoring. All participants are required to register. To learn more about the Contact Center Quality Monitoring SIG or to register, please contact Matthew Cone.

Agenda Items

9:00 AM Intro & Purpose
9:05 AM Community Introductions
9:20 AM Choose your own Breakout - Segment One
  - AI Tools in Quality Monitoring - Relationships with Quality Monitoring - Open Discussion
10:10 AM Choose your own Breakout - Segment Two
  - Quality Monitoring Program Design - Identifying Growth Opportunity Through Quality Monitoring - Open Discussion
10:55 AM What's Next
11:00 AM Adjourn

Additional Information

Location: Zoom
Contact: Events Team,