UWEBC

Supporting a Healthy Work-Life Balance for Associates, Balancing Workload Among Team Members and Customer Self-Service Approaches

Gain insights to enhance your effectiveness as a customer service leader and boost your team's performance by comparing strategies and practices with supervisor peers from other UWEBC member companies.

- 3:00 PM

Event Assets

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  • UWEBC Presentation Slides: B2B Customer Service Special Interest Group thumbnail
    UWEBC Presentation Slides: B2B Customer Service Special Interest Group File Type: PDF

Description

The B2B Customer Service Supervisors Special Interest Group (SIG) is a collaborative learning community for those responsible for managing frontline employees (supervisors and managers) in customer service organizations supporting retailer, dealer, distributor, or other business customer types to compare and discuss strategies, methods, processes and tools for enhancing customer experience and customer service performance. Each day-long meeting focuses on 3-4 B2B customer service issues/challenges/opportunities identified by participants in the group.

Discussions at this meeting will center on participants' strategies and practices with respect to the following key supervisory activities:

  • Enabling a healthy work/life balance for associates
  • Balancing workload equitably among team members
  • Customer self-service offerings and practices

Who Should Attend: Participation in this SIG is by invitation only and is limited to managers and supervisors of customer service teams. All participants are required to register. To learn more about the B2B Customer Service Supervisors SIG, please contact Roger Paulson.

Agenda Items

9:00 AM Opening Remarks and Plan for the Day
 
9:15 AM Meet Your Tablemates
 
9:30 AM Supporting a Healthy Work-Life Balance for Associates - Part 1
 
10:30 AM Break
 
10:45 AM Supporting a Healthy Work-Life Balance for Associates - Part 2
 
11:15 AM Balancing Workload Among Team Members
 
12:15 PM Lunch
 
1:00 PM Customer Self-Service Approaches & Experiences Sharing
 
1:45 PM Break
 
2:00 PM Customer Self-Service Approaches & Experiences Sharing - Con't
 
2:50 PM Wrap Up and Next Meeting Preview
 
3:00 PM Adjourn
 

Additional Information

Location: Pyle Center
Location Address: 702 Langdon Street, Madison, WI 53706
Contact: Events Team, 608-262-1145, events@uwebc.wisc.edu