Stronger Together: Aligning with Technology Partners to Elevate Your Contact-Center Strategy
Explore how strong partnerships with technology providers can accelerate contact center transformation.
- 11:00 AM
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Description
In an era where customer expectations continue to rise, forging effective partnerships with technology providers can be a game-changer for contact center operations. Join us for this dynamic peer learning event where we’ll explore the practical side of these collaborations. In the first half of the session, we’ll hear from Dave Poeschl, Associate Vice President of UW Credit Union’s Member Solutions Center, and Whitney Backman, Financial Services & Insurance Industry Account Executive at Talkdesk. Together, they’ll share insights into the benefits and real-world challenges of aligning with a technology partner to drive contact center transformation.
Dave and Whitney will discuss how UW Credit Union and Talkdesk worked together to pursue innovation, improve member experience, and accelerate progress, while navigating the complexities of change. Attendees will learn about strategies for building trust, communicating effectively across organizational boundaries, and setting shared goals. Whether you’re in the early stages of vendor evaluation or already engaged in a tech-driven initiative, this conversation will surface actionable practices to help you and your partners go further, faster, together.
For the second half of the session, UWEBC members will shift into an exclusive, facilitated discussion to apply these ideas to their own organizations. This is an opportunity to reflect on the key themes from the presentation, compare approaches, and consider how to strengthen or initiate impactful partnerships in your own contact center context. Come ready to share, learn, and collaborate with fellow members facing similar opportunities and challenges.
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Additional Information
Location: ZoomContact: Events Team, events@uwebc.wisc.edu