Change Leadership

Organizations today are facing a profound shift in leadership capability. The pace of change is accelerating as AI and digital technologies expand capability at exponential speed. Employees are experiencing more change than ever before - research from Gartner shows the average employee experienced two major change initiatives per year in 2016; by 2023 that number had grown to twelve, while support for those initiatives dropped from 74% to 38%. At the same time, the #1 reason change initiatives fail is lack of active and visible executive sponsorship, according to research from Prosci.

Yet, many organizations are investing less in leadership development relative to past levels, with most companies spending less than $500 per leader annually, according to research from The Josh Bersin Company. The result is a widening gap between the scale of transformation organizations are attempting and the leadership capability required to guide people through it. Increasingly, leadership effectiveness depends not only on strategic decision-making but also on a leader’s ability to cultivate self-awareness, empathy, resilience, and cognitive flexibility- skills that allow teams to navigate constant change and disruption.

This hybrid peer-learning session will explore how change leadership skills and capabilities must evolve to lead effectively in today’s environment. Through insights from guest speakers and facilitated peer dialogue, participants will examine emerging models of change leadership and how organizations are redefining the role of leaders in the age of AI. The conversation will focus on how leaders need to shift from directing work to stewarding transformation and coaching people through continuous change. This requires expanded capabilities (e.g., self-awareness, resilience, empathy, and cognitive flexibility) that enable leaders to sustain engagement, build trust, and guide teams through ongoing transformation.

• Jen Kilman, Senior Director Talent Development at Omron, has spent more than a decade scaling the human side of transformation across the Americas — building Omron's Women's Leadership Program, its leadership development Center of Excellence, and the digital learning journeys that prepared more than 1,700 employees for an AI-shaped future of work.
• Tim Butts, Chief Information Officer at Findorff, is leading digital evolution — AI, machine learning, and data governance — inside one of Wisconsin's most established commercial construction firms, bringing more than two decades of global IT operations experience to an industry now reimagining how it builds.
• Patrick Holtan, Principal Customer Care Operations Manager at Abbott (formerly Exact Sciences), is currently living the change-leadership story firsthand. Patrick is leading customer care operations improvement at scale.  

This is by design a cross-functional dialogue — technology, talent, and customer operations leaders drawn from construction, industrial automation, and healthcare diagnostics — and our peer learning will be richer for the diverse experiences and expertise this group brings to the table.

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• Business Leaders Across the Enterprise
• Digital Transformation Leaders
• HR Leaders