Outsourcing the Customer Approach: Simplifying Support, and Reducing Customer Effort
Hear from Teleperson, and learn about how a new approach to outsourcing can shorten your journey to self-service and help your customers reach the right resource in your organization.
- 11:00 AM
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Description
Teleperson is a customer engagement platform designed to unify and enhance customer service interactions across companies and brands. By leveraging a dual-sided model, Teleperson aligns both customer and business interests to create a seamless service experience. Customers gain control over how they engage with businesses, while companies benefit from enhanced customer insights, proactive engagement, and a streamlined support process. Through its intelligent service hub, Teleperson connects people, systems, and support channels into a single, dynamic interface, helping businesses increase efficiency, improve customer retention, and drive revenue growth.
A key differentiator for Teleperson is its use of Agentic AI, an advanced form of artificial intelligence that goes beyond traditional chatbots. Instead of merely responding to predefined inputs, Agentic AI understands intent, anticipates needs, and autonomously takes action on behalf of the customer. This technology enables personalized, real-time solutions, such as proactively resolving issues, analyzing customer behavior patterns, and initiating service recovery—redefining the role of AI in contact center operations. By automating complex problem-solving while maintaining a human-centric experience, Agentic AI represents a fundamental shift in customer service efficiency, employee training, and customer satisfaction.
This session will explore Teleperson’s unique approach and the transformative power of Agentic AI. Jesse Hollander, CEO and Co-founder of Teleperson, will join us to discuss the merits of this technology and answer questions on application, requirements, and implementation. Attendees will have the opportunity to engage directly with Jesse in an open Q&A session. Following the discussion, a member-only breakout session will allow participants to share insights, discuss potential use cases, and explore how this technology could shape their own contact center strategies.
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Additional Information
Location: ZoomContact: Events Team, events@uwebc.wisc.edu