Executive GroupsContact Center Executives Group
Contact Center Executive Retreat
Join fellow contact center executives for a candid, executive-level retreat focused on the most pressing opportunities and challenges facing our contact centers today.
- 2:00 pm CT
In-person
Event Assets
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Description
UWEBC is convening an exclusive Contact Center Executives Retreat for senior contact center leaders from our member companies at Kohl’s headquarters.
This session is designed to create space for meaningful, peer-driven dialogue around the priorities that matter most to Contact Center leaders today. Rather than a predefined agenda, the conversation will be shaped by the needs, interests, and perspectives of the participants in the room.
Topics may include, but are not limited to:
- Evolving customer expectations and their impact on contact center operations
- Balancing efficiency, quality, and customer satisfaction
- Workforce engagement, training, and retention strategies
- Leveraging technology to support agents and improve outcomes
- Measuring performance and demonstrating value to the broader organization
The retreat will center on open, executive-level discussion, allowing participants to share real-world experiences, challenges, and approaches in a trusted, collaborative environment.
This is a working, discussion-based retreat designed for Contact Center executives who are actively shaping the future of their organizations, teams, and capabilities.
Audience
Attendance is limited to executive-level Contact Center leaders from UWEBC member companies to ensure candid, high-value discussion.Agenda
| Time | Agenda |
|---|---|
| 9:00 AM | Welcome and Introductions |
| 9:15 AM | Kohl's |
| 9:45 AM | Discussion |
| 11:30 AM | Lunch |
| 12:15 PM | Discussion Continued |
| 1:50 PM | Wrap Up |
| 2:00 PM | Adjourn |