CS Peer GroupFuture of Contact Centers SIGContact Center Quality Monitoring SIGContact Center Workforce Management SIGEvent Calendar
The Customer Service Peer Group offers collaborative learning opportunities to compare and share expertise with members from organizations of similar business models through presentations, peer-to-peer discussion, and case-study examples.
Details for this event will be published here closer to the event date.
Participate in Customizing the Agenda: You’ll have the opportunity to play an active part in shaping the agenda for this session – and to maximize its relevance for you – by suggesting and selecting topics for break-out discussions. Once the agenda is complete, you choose the discussions you want to join. This will be a highly interactive session so come prepared to share your questions, challenges and insights!
Webcast Available: If you can't make it to the event in-person (or if in-person registration has reached capacity), you can still register to attend from your computer. This option allows you to view the presentations, while attending in person provides you with the opportunity to participate in break-out discussions, ask questions or take advantage of networking opportunities. To attend the webcast, click the "Register for webcast" button on this meeting's homepage. You will receive a confirmation email with the link to the webcast a week before the meeting.
Please note that adding the event to your calendar is not the same as registering. Please also use the button above to register for this event.
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Automating Customer Service Processes
Strategies for Managing Change in Customer Care Organizations
Approaches to Providing Proactive Service to Prevent Unnecessary Contacts and Improve Customer Engagement
Workforce Management in Customer Care Special Interest Group Pilot Session
Customer Care in a B2B Environment Special Interest Group Pilot Session
Get immediate access to your peers in our LinkedIn Customer Service group. Members only.
Link directly to other members for in-depth benchmarking and discussion on specific business issues. Learn more, or start the process now with this form. Members only.
View full event calendar.
Questions about the Customer Service practice? Contact Practice Director Matthew Cone at matthew.cone@uwebc.wisc.edu or 608-263-0635.