Upcoming Events: Customer Service

Upcoming Events

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Date	Title	Focus Area	Peer Group
05/22/25	Customer Service Peer Group Hybrid Event - Focus on the Basics: Clear Communication and Expectations to Build Trust	Customer Service Focus Area	Customer Service	Event Details
06/12/25	Contact Center Quality Monitoring - Special Interest Group	Customer Service Focus Area	CS / Contact Center Quality Monitoring Special Interest Group	Event Details
06/26/25	Contact Center Workforce Management - Special Interest Group	Customer Service Focus Area	CS / Contact Center Workforce Management Special Interest Group	Event Details
07/17/25	Future of Contact Centers Special Interest Group - Topic To Be Announced Soon	Customer Service Focus Area	CS / Future of Contact Centers Special Interest Group	Event Details
08/21/25	Customer Service Peer Group Hybrid Event - Starting at the Source: Building Strong Employee Connections w/ Customer Care Teams	Customer Service Focus Area	Customer Service	Event Details
10/16/25	Contact Center Quality Monitoring - Special Interest Group	Customer Service Focus Area	CS / Contact Center Quality Monitoring Special Interest Group	Event Details
10/30/25	Contact Center Workforce Management - Special Interest Group	Customer Service Focus Area	CS / Contact Center Workforce Management Special Interest Group	Event Details
11/11/25	Customer Service Peer Group Hybrid Event - Stepping Confidently into the Future: CX Innovation Strategies to Chart a New Course	Customer Service Focus Area	Customer Service	Event Details
12/02/25	Future of Contact Centers Special Interest Group - Topic To Be Announced Soon	Customer Service Focus Area	CS / Future of Contact Centers Special Interest Group	Event Details

Showing 1 to 9 of 9 entries