Upcoming Events: Customer Service

Upcoming Events

Focus Area: Customer Service Focus Area
Date Title Focus Area Peer Group
06/12/25 Customer Service - Contact Center Quality Monitoring Special Interest Group Customer Service Focus Area CS / Contact Center Quality Monitoring Special Interest Group Event Details
06/26/25 Customer Service - Contact Center Workforce Management Special Interest Group Customer Service Focus Area CS / Contact Center Workforce Management Special Interest Group Event Details
07/17/25 Future of Contact Centers Special Interest Group - Stronger Together: Aligning with Technology Partners to Elevate Your Contact-Center Strategy Customer Service Focus Area CS / Future of Contact Centers Special Interest Group Event Details
08/21/25 Customer Service Peer Group Hybrid Event - Starting at the Source: Building Strong Employee Connections w/ Customer Care Teams Customer Service Focus Area Customer Service Event Details
10/16/25 Customer Service - Contact Center Quality Monitoring Special Interest Group Customer Service Focus Area CS / Contact Center Quality Monitoring Special Interest Group Event Details
10/30/25 Customer Service - Contact Center Workforce Management Special Interest Group Customer Service Focus Area CS / Contact Center Workforce Management Special Interest Group Event Details
11/11/25 Customer Service Peer Group Hybrid Event - Stepping Confidently into the Future: CX Innovation Strategies to Chart a New Course Customer Service Focus Area Customer Service Event Details
12/02/25 Future of Contact Centers Special Interest Group - Topic To Be Announced Soon Customer Service Focus Area CS / Future of Contact Centers Special Interest Group Event Details