Featured Newsletter Articles
The Impact of Career Management and Internal Mobility on Development and Organizational Competence
Career management is a journey we all revisit throughout our lives, driven by the desire for growth and new opportunities. This theme was central to our recent event on September 4, 2024, where UWEBC Practice …
October 9, 2024Marketing Analytics: Using Real-Time Data to Optimize Campaigns and Measure ROI
Collaboration across teams and “systems” is a key driver of success, and we were thrilled to hear from our member companies Schneider, Mercury Marine, SAP, and enosix at our Marketing Analytics: Using Real-Time Data to …
September 4, 2024Data Storytelling for Business Understanding and Progress: Visualization, Dashboarding, and Beyond
Data can be gathered and shared from virtually any source, but mastering the art of interpreting, communicating, and leveraging this information is essential for fostering business growth, understanding, and advancement. At our recent Data & …
July 30, 2024Inventory Management – Too Much vs Not Enough
Navigating the dynamic challenges of supply and demand in today’s business landscape is no small feat. Under the leadership of Jenny Patzlaff, our virtual Sales & Operations Planning (S&OP) Special Interest Group convened on June …
July 10, 2024Technology Innovations in Marketing: The Impact of Generative AI on Modern Marketing Practices
Undoubtedly, AI is becoming increasingly relevant. On May 9, 2024, our Marketing Peer Group discussed cutting-edge advancements in Generative AI and uncovering their transformative effects on marketing strategies and practices. Marketing professionals gathered in a …
June 5, 2024Re-Skilling Your Supply Chain Team
Within the ever-changing landscape of today’s business environment, the approaches towards effective training are at the forefront of many decisions made today in creating high-performing teams and leaders. Led by Jenny Patzlaff, our Supply Chain …
May 8, 20242024 Wisconsin Digital Symposium Recap
In our fast-paced and rapidly evolving digital environment, mastering digital transformation and product-led success is crucial, as AI, digital paranoia, and challenging economic switchbacks are on the rise. On May 2, 2024, UWEBC hosted the …
May 8, 2024Unlocking Value with Generative AI: Insights from UWEBC Members
The utilization of Generative Artificial Intelligence (AI) stands as a transformative force, reshaping personal productivity, augmenting processes, and creating more intelligent enterprises. At the center of this potential lies a human-centered change challenge. Within the UWEBC, members are at the forefront of this technological revolution, strategically integrating and harnessing the power of Generative AI to unlock new value and ways of working. Led by Doug Barton and Tom Hershberger, our Data & Analytics event on March 12 dove into the innovative strategies employed by UWEBC members, illuminating how they navigate Generative AI to augment both personal and enterprise productivity, offering a gateway to understanding and leveraging this cutting-edge technology effectively.
April 3, 2024New Member Spotlight: Dynamic Lifecycle Innovations
April is Earth Month, and what better way to celebrate Earth Month than to interview our newest member company, Dynamic Lifecycle Innovations? Dynamic is a leader in sustainability and ESG. ESG is environmental, social, and …
April 3, 2024Customer-Centric Marketing: Strategies to Enhance Engagement, Foster Loyalty, and Drive Retention
Many of our most vivid memories are shaped by two distinct emotions: satisfaction and disappointment. This holds true for our encounters with companies as well; some leave us with a sense of delight, while others …
March 6, 2024Building a Culture of Change Management and Strategy Activation in Your Organization
Change is an inevitable aspect of any organization’s journey, and its success often hinges on how well the culture adapts to it. Our new cross-functional interest group focused on Leadership, Change Management, and Strategy Activation …
February 7, 2024UWEBC Featured Member: John Zaganczyk from WEC Energy Group
This month we are delighted to feature John Zaganczyk, Senior Vice President of Customer Service at WEC Energy Group. John has a deep-rooted connection with the UWEBC, being actively involved with it for almost 25 …
February 7, 2024UWEBC Director’s Message: Next-level Organizational Capability Development
New Year’s Resolution: Transform Your Personal Growth and Your Organization’s Capabilities In an era marked by rapid changes and disruptions, it’s crucial for leaders not just to stay abreast of trends but to actively shape …
January 17, 2024UWEBC Featured Member: Anne Norman from UW Credit Union
This month, we are excited to feature Anne Norman, Senior Chief Marketing and Product Strategy Officer at UW Credit Union! We spoke with her and got an insight into what she and her team are up …
January 3, 2024Tech Horizons 2024: Actionable Trends for Tomorrow, Today!
In the ever-evolving landscape of technology, our recent Tech Horizons 2024 event, led by IT Practice Director Heidi Rozmiarek, provided a glimpse into the future, highlighting actionable trends that are shaping the digital world. Participants …
January 3, 2024UWEBC Featured Member: Paul Nugent from Amcor Flexibles North America
This month, we are excited to feature Paul Nugent, Senior Director of Supply Chain at Amcor Flexibles North America this month! We spoke with him and got an insight into what he and his team are up …
December 6, 2023Strategies to Reduce Customer Effort and Increase First Contact Resolution
In the ever-evolving landscape of customer service, where every interaction matters, our recent Customer Service peer group meeting, led by Matthew Cone, provided a goldmine of strategies and insights to reduce customer effort and boost …
December 6, 2023Approaches to Developing Leadership Skills in Frontline Supervisors and Managers
Developing leadership skills in frontline supervisors and managers holds immense organizational possibilities and opportunities, and organizations that succeed in this area are more likely to cultivate a friendly and inclusive work culture for the entire organization. Our Customer Service Peer Group meeting on August 10th discussed this topic in-depth, where participants learned how to explore the power of developing leadership skills in frontline supervisors for organizational success and enhanced team performance. The meeting was led by UWEBC's Customer Service Practice Director Matthew Cone, with featured presentations from jIQ People Solutions, Northwestern Mutual, and Mason Companies.
September 6, 2023Leveraging Sustainability in Tech to Drive Efficiency and Cost Savings
In a rapidly evolving world driven by technology, the IT sector plays a central role in transforming how we live and work. However, as we witness unprecedented advancements leading to increased efficiency, we must also address the sustainability challenges arising in parallel. Sustainable IT practices are vital to reducing the carbon footprint, generating cost savings, and enhancing overall efficiency. By adopting eco-friendly measures, companies can contribute to a cleaner environment and achieve significant economic benefits. Our July IT Peer Group Meeting, led by UWEBC's Information Technology Practice Director Heidi Rozmiarek, explored how Trane and KMPG are leveraging sustainability in the tech industry to drive efficiency and cost savings while contributing to a greener future.
August 2, 2023UWEBC Featured Member: Mike Wygocki from Demco
We are excited to feature Mike Wygocki, Executive Director of Customer Success, at Demco this month! We spoke with him and got insight into what he and his team are up to, what they like about UWEBC events, and how you can take some things he's learned and put them into practice for your company.
August 2, 2023Automating Customer Service Processes
As companies strive to improve efficiency, reduce costs, and enhance the customer experience, the prevalence of process automation in customer care teams continues to grow in today's business environment. Companies must combine automation with human expertise and empathy to provide a superior customer experience that meets the needs and expectations of all their customers. Our Customer Service Peer Group meeting on May 18th discussed this topic in-depth, led by UWEBC's Customer Service Practice Director Matthew Cone, with featured presentations from Brian Hagel of Kohl's about Contact Center Automation and Nick Carpenter of Esker about Order Management examples and more.
July 7, 2023The Rise of Storytelling: How to Captivate Your Audience and Build Your Brand
In today's digital age, where attention spans are shrinking and competition for audience engagement is fierce, businesses and brands are turning to video storytelling as a powerful tool to captivate their target audience and build a strong brand presence. Unlike traditional forms of advertising, which often focus on product features or promotional messages, video storytelling takes a more holistic approach by creating narratives that evoke emotions, spark curiosity, and resonate with the audience's values and aspirations.
July 5, 2023UWEBC Featured Member: Vicky Heinz from Madison Gas and Electric
This month we are thrilled to feature Vicky Heinz, the overseer of credit collections and customer assistance functions for Madison Gas and Electric! She has been in this role since 2015, and she plans on retiring this coming summer! As she nears retirement, she shared her experience with the UW-E Business Consortium and the benefits it has provided her throughout her career.
June 7, 2023Supply Chain Manager to Leader: Upskilling, Re-skilling and Retention
In today's fast-paced and ever-changing market, upskilling, re-skilling, and retention have become critical factors in workforce development and talent management. As we see constant technological advancements and automation redefine industries and job roles, the need for organizations and employees to adapt and flourish has become more important than ever. Our Supply Chain Peer Group meeting on April 18th discussed this topic in-depth, where participants heard field experts share their thoughts on priorities and approaches to this upcoming necessity.
May 3, 2023Hybrid Work is Here to Stay: Focus on Future of Work, Culture, and Inclusion
Our Human Resources Executives Group meeting on March 10th was a hands-on learning experience where we heard from field experts on how to make a difference in the future of work. We explored experts' predictions on hybrid work and the legacy of the COVID-19 pandemic on work culture. We also discussed how we might integrate the future of hybrid work with the needs of workplace culture, inclusion, and employee flexibility.
April 5, 2023