|
11/07/24 |
AI in Employee Training: Learning to be Better Humans from Technology - Future of Contact Centers Special Interest Group
|
Customer Service Focus Area |
CS / Future of Contact Centers Special Interest Group |
Event
Details
|
|
07/11/24 |
Customer Experience Platforms: Mapping and Measuring the End-to-End Customer Journey - Future of Contact Centers Special Interest Group
|
Customer Service Focus Area |
CS / Future of Contact Centers Special Interest Group |
Event
Details
|
|
03/14/24 |
Generative AI in Text Channels: Co-Pilots, Chatbots and more! - Future of Contact Centers Special Interest Group
|
Customer Service Focus Area |
CS / Future of Contact Centers Special Interest Group |
Event
Details
|
|
10/26/23 |
Large Language Models: ChatGPT in Customer Care - Future of Contact Centers Special Interest Group Meeting
|
Customer Service Focus Area |
CS / Future of Contact Centers Special Interest Group |
Event
Details
|
|
07/13/23 |
Sentiment Analysis: Catching Feelings - Future of Contact Centers Special Interest Group Virtual Meeting
|
Customer Service Focus Area |
CS / Future of Contact Centers Special Interest Group |
Event
Details
|
|
04/14/23 |
Agent Assist: Hype or Necessity - The Future of Contact Centers Special Interest Group Virtual Meeting
|
Customer Service Focus Area |
CS / Future of Contact Centers Special Interest Group |
Event
Details
|
|
01/19/23 |
Omnichannel: What Will It Take to Turn This Goal Into a Reality? - Future of Contact Centers Special Interest Group Virtual Meeting
|
Customer Service Focus Area |
CS / Future of Contact Centers Special Interest Group |
Event
Details
|