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Contact Center Workforce Management - Special Interest Group

Connect with fellow practitioners on what is happening in the contact center workforce management space.

Date: 06/26/2025 Focus Area: Customer Service Focus Area Peer Group: CS / Contact Center Workforce Management Special Interest Group

Connect with fellow practitioners on what is happening in the contact center workforce management space.

Date: 10/30/2025 Focus Area: Customer Service Focus Area Peer Group: CS / Contact Center Workforce Management Special Interest Group

Learn the fundamental competencies required to build and mature your XM, CX, and EX programs.

Date: 01/09/2023 Focus Area: Other Forums / Events Peer Group: Experience Management Boot Camp

Learn the fundamental competencies required to build and mature your XM, CX, and EX programs.

Date: 08/23/2023 Focus Area: Other Forums / Events Peer Group: Experience Management Boot Camp

Learn fundamental competencies required to build and mature your XM, CX, and EX programs

Date: 10/21/2024 Focus Area: Other Forums / Events Peer Group: Experience Management Boot Camp

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