Jennifer has spent her career helping organizations and leaders navigate change. As a longtime consultant, her work has focused on transformation, change management, organizational design, and culture, with experience across industries including manufacturing, professional services, …
Customer Experience
Measuring What Matters: Moving from Metrics to Meaningful Outcomes
On April 16, 2026, UWEBC hosted a Customer Experience-focused session titled Measuring What Matters: Moving from Metrics to Meaningful Outcomes. Led by Matthew Cone of UWEBC and featuring Mathew Snyder of the Customer Care Measurement …
Highlights from the 2nd Wisconsin Customer Experience Symposium
March 10, 2026, marked the second annual Wisconsin Customer Experience Symposium hosted by the UWEBC. The event brought together CX practitioners, business leaders, and thought leaders to share practical insights and real-world examples. Throughout the …