Within the ever-changing landscape of today’s business environment, the approaches towards effective training are at the forefront of many decisions made today in creating high-performing teams and leaders. Led by Jenny Patzlaff, our Supply Chain …
Newsletter
2024 Wisconsin Digital Symposium Recap
In our fast-paced and rapidly evolving digital environment, mastering digital transformation and product-led success is crucial, as AI, digital paranoia, and challenging economic switchbacks are on the rise. On May 2, 2024, UWEBC hosted the …
Unlocking Value with Generative AI: Insights from UWEBC Members
The utilization of Generative Artificial Intelligence (AI) stands as a transformative force, reshaping personal productivity, augmenting processes, and creating more intelligent enterprises. At the center of this potential lies a human-centered change challenge. Within the UWEBC, members are at the forefront of this technological revolution, strategically integrating and harnessing the power of Generative AI to unlock new value and ways of working. Led by Doug Barton and Tom Hershberger, our Data & Analytics event on March 12 dove into the innovative strategies employed by UWEBC members, illuminating how they navigate Generative AI to augment both personal and enterprise productivity, offering a gateway to understanding and leveraging this cutting-edge technology effectively.
New Member Spotlight: Dynamic Lifecycle Innovations
April is Earth Month, and what better way to celebrate Earth Month than to interview our newest member company, Dynamic Lifecycle Innovations? Dynamic is a leader in sustainability and ESG. ESG is environmental, social, and …
Customer-Centric Marketing: Strategies to Enhance Engagement, Foster Loyalty, and Drive Retention
Many of our most vivid memories are shaped by two distinct emotions: satisfaction and disappointment. This holds true for our encounters with companies as well; some leave us with a sense of delight, while others …
Building a Culture of Change Management and Strategy Activation in Your Organization
Change is an inevitable aspect of any organization’s journey, and its success often hinges on how well the culture adapts to it. Our new cross-functional interest group focused on Leadership, Change Management, and Strategy Activation …
UWEBC Featured Member: John Zaganczyk from WEC Energy Group
This month we are delighted to feature John Zaganczyk, Senior Vice President of Customer Service at WEC Energy Group. John has a deep-rooted connection with the UWEBC, being actively involved with it for almost 25 …
UWEBC Featured Member: Anne Norman from UW Credit Union
This month, we are excited to feature Anne Norman, Senior Chief Marketing and Product Strategy Officer at UW Credit Union! We spoke with her and got an insight into what she and her team are up …
Tech Horizons 2024: Actionable Trends for Tomorrow, Today!
In the ever-evolving landscape of technology, our recent Tech Horizons 2024 event, led by IT Practice Director Heidi Rozmiarek, provided a glimpse into the future, highlighting actionable trends that are shaping the digital world. Participants …
UWEBC Featured Member: Paul Nugent from Amcor Flexibles North America
This month, we are excited to feature Paul Nugent, Senior Director of Supply Chain at Amcor Flexibles North America this month! We spoke with him and got an insight into what he and his team are up …
Strategies to Reduce Customer Effort and Increase First Contact Resolution
In the ever-evolving landscape of customer service, where every interaction matters, our recent Customer Service peer group meeting, led by Matthew Cone, provided a goldmine of strategies and insights to reduce customer effort and boost …
Approaches to Developing Leadership Skills in Frontline Supervisors and Managers
Developing leadership skills in frontline supervisors and managers holds immense organizational possibilities and opportunities, and organizations that succeed in this area are more likely to cultivate a friendly and inclusive work culture for the entire organization. Our Customer Service Peer Group meeting on August 10th discussed this topic in-depth, where participants learned how to explore the power of developing leadership skills in frontline supervisors for organizational success and enhanced team performance. The meeting was led by UWEBC’s Customer Service Practice Director Matthew Cone, with featured presentations from jIQ People Solutions, Northwestern Mutual, and Mason Companies.