On February 19, UWEBC members gathered to explore a fundamental shift in competitive advantage: sustainable growth no longer comes from product differentiation alone; it comes from customer experience. Opening the session, Matthew Cone, UWEBC’s Customer …
Newsletter
Intelligent Collaboration and Digital Workflows
The January 20th UWEBC Technology event brought together members to discuss intelligent collaboration and digital processes, with practical concepts from nvisia, Husco, and Ideal Industries. Heidi, UWEBC’s Technology, Data & AI Practice Director, began the …
Practical CX Insights to Drive Real Results
Customer experience is evolving fast, and in 2026, the Wisconsin Customer Experience Symposium is where CX leaders, practitioners, and innovators will come together to stay ahead of what’s next. On March 10, 2026, we’re excited …
UWEBC Practice Directors in Residence: Deep Expertise for a More Specialized World
As UWEBC enters its next phase, we are intentionally evolving how we design and deliver learning. Alongside our four new Focus Areas—Customer Experience & Marketing; Technology, Data & AI; Supply Chain & Manufacturing; and People—we are welcoming seasoned leaders who will help shape, guide, …
Data & Analytics and AI: Navigating Common Dilemmas
On December 4, 2025, the UWEBC hosted a cross‑functional Data & Analytics and AI Interest Group session focused on one of the most pressing challenges facing organizations today: how to innovate boldly with AI while …
Introducing a New Model for UWEBC: Focus Areas That Reflect Today’s Business Priorities and Realities
As we look ahead to 2026, we are excited to share an important evolution in how UWEBC organizes and delivers value to our members. For years, our practice areas—Customer Service, Human Resources, Marketing, Supply Chain, …
Dynamic Talent Management: Harnessing Skills Data for Workforce Agility and Growth
On November 14, the UWEBC HR community examined how skills-based talent strategies can accelerate workforce transformation amid rapid technological and demographic change. The 2025 Future of Jobs Report identified skill gaps as the leading barrier …
Customer Experience Transformation: Embedding CX into Every Stage of Your Marketing Strategy
On October 23, the UWEBC hosted a Marketing Peer Group event that brought together professionals from member companies to explore how customer experience (CX) can be embedded into every stage of a marketing strategy. The …
Advisory Board Chair Spotlight: Adrienne Hartman Reflects on Growth, Community, and Giving Back
For more than 25 years, Adrienne Hartman has been an active member of the UWEBC, attending meetings, building connections, and learning alongside peers from across industries. As she steps into her new role as UWEBC …
UWEBC Partnerships Spotlight: Wisconsin IoT Council + Women In Manufacturing Events
The UWEBC was proud to be a partner of the Wisconsin IoT Council Second and Third Quarter Symposiums, and Women in Manufacturing (WiM) Igniting Innovation: A Women in Manufacturing Experience! By bringing together leaders, experts, …
How do we empower our teams to represent our values and bring our vision to life?
On August 21, our Customer Care Special Interest Group members gathered for an energizing half-day event, Starting at the Source: Building Strong Employee Connections with Customer Care Teams. The session, led by our Customer Service …
Digital Transformation in Supply Chain
On June 5, 2025, the UWEBC hosted a Supply Chain Peer Group event that brought together professionals from member companies to discuss the power of digital transformation. Led by UWEBC Supply Chain Practice Director Jenny …
Open Innovation in Action: Cross-Functional Collaboration Drives Enterprise Growth
On May 3, 2025, UWEBC members gathered for an insightful Innovation Management Peer Group event, exploring how open innovation can dismantle organizational silos and generate meaningful business impact. Industry leaders showcased powerful examples of how …
Wisconsin Digital Symposium 2025 Recap: Embracing the Future of AI and Digital Innovation
On May 1, 2025, we hosted our 4th Annual Wisconsin Digital Symposium at Union South on the UW–Madison campus. This highly anticipated event brought together technology and business leaders to explore the transformative power of …
UWEBC Featured Member: Tim Butts from Findorff
UWEBC Featured Member: Tim Butts from Findorff This month, we are excited to feature Tim Butts, Chief Information Officer (CIO) at Findorff! We had the opportunity to connect with Tim and gain valuable insights into …
Supply Chain Career Development: Invest in People
On April 3, 2025, the UWEBC hosted a Supply Chain Peer Group event that brought together professionals from member companies to discuss how the supply chain talent landscape is changing and what companies are doing …
Highlights from the Inaugural Wisconsin Customer Experience Symposium
March 11, 2025, marked the first-ever Wisconsin Customer Experience Symposium hosted by UWEBC! The symposium featured a range of experts, thought leaders, and Customer Experience (CX) professionals who shared their knowledge on building a strong …
UWEBC Featured Member: Tamara Fox from Sartori Company
This month, we are excited to feature Tamara Fox, Director of Sales & Operations Planning at Sartori Company! We had the opportunity to connect with Tamara and gain valuable insights into the exciting work her …
Turning Data into Strategic Decision-Making
On February 11, 2025, UWEBC hosted an enlightening Data and Analytics event, Metrics That Matter: Letting Purpose Focus Analytics. Led by Technology Practice Director Heidi Rozmiarek and Customer Care Practice Director Matthew Cone, the event …
Avoiding Change Fatigue: Keeping Sight of Humans with Ongoing Change
Our event on Avoiding Change Fatigue: Keeping Sight of Humans with Ongoing Change was held on January 28, 2025. Considering today’s current work environment, change is constant and continuous. This session highlights practical strategies to …