2025 Annual Conference header with SAP sponsor

2025 Annual Conference: Agenda

Monday, September 29, 2025

All times are listed in CST

1:00–4:00pm: Executive Retreat at the Monona Terrace. Offered in person only.

Tuesday, September 30, 2025

Our conference will be held in person at the Monona Terrace and streamed live to our virtual audience on Tuesday, September 30, 2025. Instructions on how to access the virtual conference, both for the day of and to view content after the conference date, will be shared with you after registration.

The agenda will continue to evolve as we approach the conference date. Check back often for updates. All times listed are in CST and are subject to change.

 

7:30-8:30am

Continental Breakfast; Networking and
Sponsor Expo Opens

Grand Terrace
8:30-9:30am
Opening Plenary Session

Keynote Presentation: Nancy Giordano
Exhibition Hall

9:45-10:05am

Case Studies led by our event sponsors
In the ballrooms and hall of ideas; specific rooms to be named.

10:15-11:00am
Customer Service Track 
Lecture Hall

 

Human Resources Track 
Hall of Ideas E

Marketing Track

Ballroom A
Supply Chain Track

Ballroom B

 
Technology Track 
Ballroom C

11:10-11:50am
Customer Service
Track 


Lecture Hall

Human Resources Track 

Hall of Ideas E

Marketing Track 

Ballroom A

Supply Chain Track

Ballroom B
Technology Track

Ballroom C
12:00-1:00pm

Lunch
Exhibition Hall
1:00-1:20pm
Networking; Visit the Sponsor Expo

Grand Terrace
1:20-1:40pm

Case Studies led by our event sponsors
In the ballrooms and hall of ideas; specific rooms to be named.

1:50-2:30pm
Customer Service Track
Lecture Hall

Human Resources Track
Hall of Ideas E

Marketing Track 
Ballroom A
Supply Chain
Track

Ballroom B
Technology Track
Ballroom C
2:30-3:25pm
Keynote Presentation

Keynote Presentation: Ethan Mollick
with a track-specific discussion to follow

3:35-4:15pm
Customer Service Track
Lecture Hall

Human Resources Track
Hall of Ideas E

Marketing Track
Ballroom A

Supply Chain
Track

Ballroom B

Technology Track 
Ballroom C    

4:15-4:45pm

Bucky’s Gallery Walk: Join Bucky on a walk through the gallery of the “graphic recordings” of the conference, done by artist Lin Wilson (learn more). Enjoy music, networking, and selfies with the artwork and with Bucky on your way out.