2025 Annual Conference: Agenda

Monday, September 29, 2025

All times are listed in CST

1:00–4:00pm: Executive Summit at the Monona Terrace. Offered in person only.

5:30–7:30pm: Executive Reception at the Monona Terrace. Offered in person, by invite only.

Tuesday, September 30, 2025

Our conference will be held in person at the Monona Terrace and streamed live to our virtual audience on Tuesday, September 30, 2025. Instructions on how to access the virtual conference, both for the day of and to view content after the conference date, will be shared with you after registration.

The agenda will continue to evolve as we approach the conference date. Check back often for updates. All times listed are in CST and are subject to change.

7:30-8:30am	Continental Breakfast; Networking and Sponsor Expo Opens Grand Terrace
8:30-9:30am	Opening Plenary Session Keynote Presentation: Nancy Giordano Exhibition Hall
9:45-10:05am	Case Studies led by our event sponsors In the ballrooms and hall of ideas; specific rooms to be named.
10:15-11:00am	Customer Service Track Lecture Hall	Human Resources Track Hall of Ideas E	Marketing Track Ballroom A	Supply Chain Track Ballroom B	Technology Track Ballroom C
11:10-11:50am	Customer Service Track Lecture Hall	Human Resources Track Hall of Ideas E	Marketing Track Ballroom A	Supply Chain Track Ballroom B	Technology Track Ballroom C
12:00-1:00pm	Lunch Exhibition Hall
1:00-1:20pm	Networking; Visit the Sponsor Expo Grand Terrace
1:20-1:40pm	Case Studies led by our event sponsors In the ballrooms and hall of ideas; specific rooms to be named.
1:50-2:30pm	Customer Service Track Lecture Hall	Human Resources Track Hall of Ideas E	Marketing Track Ballroom A	Supply Chain Track Ballroom B	Technology Track Ballroom C
2:30-3:25pm	Keynote Presentation Keynote Presentation: Ethan Mollick with a track-specific discussion to follow
3:35-4:15pm	Customer Service Track Lecture Hall	Human Resources Track Hall of Ideas E	Marketing Track Ballroom A	Supply Chain Track Ballroom B	Technology Track Ballroom C
4:15-4:45pm	Bucky’s Gallery Walk: Join Bucky on a walk through the gallery of the “graphic recordings” of the conference, done by artist Lin Wilson (learn more). Enjoy music, networking, and selfies with the artwork and with Bucky on your way out.