2026 Annual Conference: Agenda

October 5, 2026

All times are listed in CST

1:00–4:30pm: Executive Summit at the Monona Terrace. Offered in person only.

5:30–7:30pm: Executive Reception at the Monona Terrace. Offered in person, by invitation only.

Tuesday, October 6, 2026

Our conference will be held in person at the Monona Terrace and streamed live to our virtual audience on Tuesday, October 6, 2026.

All times listed are in Central Time.

7:30-8:30am	Continental Breakfast; Networking and Sponsor Expo Opens Grand Terrace
8:30-9:30am	Opening Plenary Session Keynote Presentation: Steve Jones Exhibition Hall
9:30-9:45am	Networking; Visit the Sponsor Expo Grand Terrace
9:45-10:05am	Sponsor Case Studies Held in various ballrooms – Schedule coming soon!
10:20-11:05am	Customer Service Track Lecture Hall Speaker 1	Human Resources Track Hall of Ideas E Speaker 1	Marketing Track Ballroom A Speaker 1	Supply Chain Track Ballroom B Speaker 1	Technology Track Ballroom C Speaker 1
11:20am-12:00pm	Customer Service Track Lecture Hall Speaker 2	Human Resources Track Hall of Ideas E Speaker 2	Marketing Track Ballroom A Speaker 2	Supply Chain Track Ballroom B Speaker 2	Technology Track Ballroom C Speaker 2
12:15-1:30pm	Lunch Luncheon Address Exhibition Hall SAP Luncheon – Sign up for this when you register! Contact us if you missed it and want to sign up! Community Terrace
1:30-2:00pm	Networking with Dessert and Coffee; Visit the Sponsor Expo Grand Terrace
2:00-2:20pm	Sponsor Case Studies Held in various ballrooms – Schedule coming soon!
2:35-3:15pm	Customer Service Track Lecture Hall Speaker 3	Human Resources Track Hall of Ideas E Speaker 3	Marketing Track Ballroom A Speaker 3	Supply Chain Track Ballroom B Speaker 3	Technology Track Ballroom C Speaker 3
3:30-4:00pm	Customer Service Track Lecture Hall Speaker 4	Human Resources Track Hall of Ideas E Speaker 4	Marketing Track Ballroom A Speaker 4	Supply Chain Track Ballroom B Speaker 4	Technology Track Ballroom C Speaker 4
4:10-4:55pm	Happy Hour: Enjoy a drink and good conversation immediately following the conference, featuring a gallery of drawings from the day’s event by artist Sherrill Knezel (learn more).