2025 Annual Conference header with SAP sponsor

2025 Annual Conference: Agenda

Monday, September 29, 2025

All times are listed in CST

1:00–4:00pm: Executive Summit at the Monona Terrace. Offered in person only.

5:30–7:30pm: Executive Reception at the Monona Terrace. Offered in person, by invite only.

Tuesday, September 30, 2025

Our conference will be held in person at the Monona Terrace and streamed live to our virtual audience on Tuesday, September 30, 2025. Instructions on how to access the virtual conference, both for the day of and to view content after the conference date, will be shared with you after registration.

The agenda will continue to evolve as we approach the conference date. Check back often for updates. All times listed are in CST and are subject to change.

 

7:30-8:30am

Continental Breakfast; Networking and
Sponsor Expo Opens

Grand Terrace
8:30-9:30am
Opening Plenary Session

Keynote Presentation: Nancy Giordano
Exhibition Hall

9:45-10:05am

Case Studies led by our event sponsors
In the ballrooms and hall of ideas; specific rooms to be named.

10:15-11:00am
Customer Service Track 
Lecture Hall

Paulo Savaget
Oxford

Human Resources Track 
Hall of Ideas E

Dart Lindsley
11fold

Marketing Track
Ballroom A

Anne Norman
UW Credit Union

Supply Chain Track
Ballroom B

Marisa Brown
American Productivity & Quality Center

Technology Track 
Ballroom C

Mark Benson
Samsung

11:10-11:50am
Customer Service
Track 

Lecture Hall

Aarthi Murali
Customer Experience Leader

Human Resources Track 
Hall of Ideas E

Jill Gawrych
Springs Window Fashions

Marketing Track 
Ballroom A

Scott Edmunds
Kohler Co.

Supply Chain Track
Ballroom B

Steve Jones
Jadin | Jones

Technology Track
Ballroom C

Denise Tilles
Grocket

12:00-1:00pm

Lunch
Exhibition Hall
1:00-1:20pm
Networking; Visit the Sponsor Expo

Grand Terrace
1:20-1:40pm

Case Studies led by our event sponsors
In the ballrooms and hall of ideas; specific rooms to be named.

1:50-2:30pm
Customer Service Track
Lecture Hall

Zack Hamilton
Unf*cking Your CX

Human Resources Track
Hall of Ideas E

Adam Holton
GE HealthCare

Marketing Track 
Ballroom A

Panel: Inpro, Mason Companies, and Harley-Davidson

Supply Chain
Track

Ballroom B

Josh Dolan
7-Eleven

Technology Track
Ballroom C

Logan McLeod
McLeod Enterprises, LLC.

2:30-3:25pm
Keynote Presentation

Keynote Presentation: Ethan Mollick
with a track-specific discussion to follow

3:35-4:15pm
Customer Service Track
Lecture Hall

Sara Taheri
Northwestern Mutual

Human Resources Track
Hall of Ideas E

Andreas Hoffbauer
Atelier Kultur

Marketing Track
Ballroom A

Bryan Brandt
Oshkosh Corporation

Supply Chain
Track

Ballroom B

Eric M. Topp
AWS Supply Chain

Technology Track 
Ballroom C 

Sandra Gardner and Mark Sehmer
Promega

  

4:15-4:45pm

Bucky’s Gallery Walk: Join Bucky on a walk through the gallery of the “graphic recordings” of the conference, done by artist Lin Wilson (learn more). Enjoy music, networking, and selfies with the artwork and with Bucky on your way out.