October 5, 2026
All times are listed in CST
1:00–4:30pm: Executive Summit at the Monona Terrace. Offered in person only.
5:30–7:30pm: Executive Reception at the Monona Terrace. Offered in person, by invitation only.
Tuesday, October 6, 2026
Our conference will be held in person at the Monona Terrace and streamed live to our virtual audience on Tuesday, October 6, 2026.
All times listed are in Central Time.
| 7:30-8:30am | Continental Breakfast; Networking and Sponsor Expo Opens Grand Terrace |
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| 8:30-9:30am | Opening Plenary Session Keynote Presentation: Steve Jones Exhibition Hall |
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| 9:30-9:45am | Networking; Visit the Sponsor Expo Grand Terrace |
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| 9:45-10:05am | Sponsor Case Studies Held in various ballrooms – Schedule coming soon! |
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| 10:20-11:05am | Customer Service Track Lecture Hall
Justin Robbins |
People Track Hall of Ideas E Mindy Geisser |
Marketing Track Ballroom A
Sri Kantamneni |
Supply Chain Track Ballroom B
Pete Mento |
Technology Track Ballroom C
Ralph Buelling |
WDM×Madison Hall of Ideas F
Madison College |
| 11:20am-12:00pm | Customer Service Track Lecture Hall
Patrice James |
People Track Hall of Ideas E
Becky Frankiewicz |
Marketing Track Ballroom A
Kikora Mason |
Supply Chain Track Ballroom B
Sean Halligan |
Technology Track Ballroom C
Christa Markgraff |
WDM×Madison Hall of Ideas F
UW-Stout |
| 12:15-1:30pm | Lunch Luncheon Address by UW–Madison Women’s Hockey Coach Mark Johnson Exhibition Hall SAP Luncheon – Sign up for this when you register! Contact us if you missed it and want to sign up! Community Terrace |
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| 1:30-2:00pm | Networking with Dessert and Coffee; Visit the Sponsor Expo Grand Terrace |
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| 2:00-2:20pm | Sponsor Case Studies Held in various ballrooms – Schedule coming soon! |
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| 2:35-3:15pm | Customer Service Track Lecture Hall
Bill Price |
People Track Hall of Ideas E
Anne Trumbore
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Marketing Track Ballroom A
Allison Murn
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Supply Chain Track Ballroom B
Kari Mahaffey |
Technology Track Ballroom C Mike Bechtel
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WDM×Madison Hall of Ideas F
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| 3:30-4:10pm | Customer Service Track Lecture Hall
Blake Morgan
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People Track Hall of Ideas E
Antonia Turnquist |
Marketing Track Ballroom A
Michael Belot |
Supply Chain Track Ballroom B
GE HealthCare |
Technology Track Ballroom C
Amy Climer |
WDM×Madison Hall of Ideas F
UW–Madison
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| 4:10-4:55pm | Happy Hour Enjoy a drink and good conversation immediately following the conference, |
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