Glean new ideas to help strengthen the bond between your team and your organization, making it easy for your best team members to find fulfillment in the work they do.
UWEBC Events Search
Customer Service Peer Group Hybrid Meeting - Approaches to Providing Proactive Service to Prevent Unnecessary Contacts and Improve Customer Engagement
Extract new ideas from functional examples of how you can use the data your organization possesses to anticipate, and prevent customer contacts, showing them how much you care about their experience.
Customer Service Peer Group Virtual Meeting - Strategies for Managing Change in Customer Care Organizations
Join us virtually to build additional strength around this urgent yet perennial topic.
Customer Service Peer Group Hybrid Meeting - Automating Customer Service Processes
Join this conversation on how we set up our teams to deliver their most valuable talents by automating necessary tasks that keep them from the customers that need them.
Customer Service Peer Group Hybrid Meeting - Approaches to Developing Leadership Skills in Frontline Supervisors and Managers
Join our peer learning group to explore the power of developing leadership skills in frontline supervisors and managers for enhanced team performance and organizational success!
Customer Service Peer Group Hybrid Meeting - Strategies to Reduce Customer Effort and Increase First Contact Resolution
Join our peer learning group to explore the value of removing anticipated barriers to your customer's journey, so you can address their concern the first time they contact you, if not before it's a concern at all!
Customer Service Peer Group Hybrid Meeting - The Voice of Customer Program in a Post-survey Age: How to Listen When No One is Talking
Join us as we unravel the secrets of customer satisfaction in a post-survey age, discovering innovative approaches to hear the voice of your customers.
Customer Service Peer Group Hybrid Meeting - Creating a Single Source of Truth: Strong Knowledge Management Resources in Customer Care
Join us to learn powerful strategies for creating and maintaining a single source of truth that empowers your customer care team.
Customer Service Peer Group Hybrid Meeting - Employee Experience: The Edge to Creating Enriching Customer Experiences
Web Only: Customer Experience Measurement and Action Planning Special Interest Group Meeting - Kickoff Meeting
Learn new ideas for enhancing and optimizing the value of your organization's customer listening and experience improvement efforts through discussion and practice-sharing with fellow practitioners.
Web Only: Customer Experience Measurement and Action Planning Special Interest Group Meeting - Comparison of Participating Organizations' CX Team Structures, Roles and CX Metrics Used
Learn new ideas for enhancing and optimizing the value of your organization's customer listening and experience improvement efforts through discussion and practice-sharing with fellow practitioners.
Customer Experience Measurement and Action Planning Special Interest Group Web Meeting - Assessing CX Maturity and Making a Business Case for Investments in CX Measurement
Learn new ideas for enhancing and optimizing the value of your organization's customer listening and experience improvement efforts through discussion and practice-sharing with fellow practitioners.
Customer Experience Measurement and Action Planning Special Interest Group Web Meeting - Creating Cross-Functional Alignment with a CX Framework and Linking CX Metrics to Organizational KPIs
Learn new ideas for enhancing and optimizing the value of your organization's customer listening and experience improvement efforts through discussion and practice-sharing with fellow practitioners.
Customer Experience Measurement and Action Planning Special Interest Group Meeting - Designing CX Surveys and Methods and Channels Used for Collecting CX Data
Learn new ideas for enhancing and optimizing the value of your organization's customer listening and experience improvement efforts through discussion and practice-sharing with fellow practitioners.
Customer Experience Measurement and Action Planning Special Interest Group Meeting - Tapping Into Unstructured and Operational Data for CX Insights + CX Data Collection and Management Tools
Learn new ideas for enhancing and optimizing the value of your organization's customer listening and experience improvement efforts through discussion and practice-sharing with fellow practitioners.
Customer Experience Measurement and Action Planning Special Interest Group Web Meeting - CX Data Analysis Methods & Techniques and Integrating CX Data from Multiple Sources
Learn new ideas for enhancing and optimizing the value of your organization's customer listening and experience improvement efforts through discussion and practice-sharing with fellow practitioners.
Customer Experience Measurement and Action Planning Special Interest Group Virtual Meeting - Tools for CX Data Analysis & Distilling/Sharing Actionable Insights and Improvement Opportunities
Learn new ideas for enhancing and optimizing the value of your organization's customer listening and experience improvement efforts through discussion and practice-sharing with fellow practitioners.
Customer Experience Measurement and Action Planning Special Interest Group Virtual Meeting
Data & Analytics Interest Group Hybrid Event - How UWEBC Members are Integrating and Garnering Value of Generative AI Today
Your gateway to understanding and using Generative AI to augment personal and enterprise process productivity.
Data & Analytics Interest Group Virtual Meeting - Data & Analytics - Data Storytelling for Business Understanding and Progress: Visualization, Dashboarding, and Beyond
Dive into the art of transforming data into compelling narratives for strategic decision-making, as we explore visualization, dashboard design, and advanced analytics in an engaging journey through data storytelling.