Best Practices for Leadership in an Agile Organization
Date: 08/29/2023
Practice Area: Technology Focus AreaEvent Delivery: Virtual
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Harmonizing Agile and DevOps: Accelerating Software Delivery in Tech Teams
Harmonizing Agile and DevOps: Accelerating Software Delivery in Tech Teams
Date: 02/29/2024
Practice Area: Technology Focus AreaEvent Delivery: Virtual
Mastering Agile Estimation Techniques
Mastering Agile Estimation Techniques
Date: 08/28/2024
Practice Area: Technology Focus AreaEvent Delivery: Virtual
Agile 2.0 for AI Innovation: Adapting Frameworks for Rapid Learning and Responsible Delivery
Agile 2.0 for AI Innovation: Adapting Frameworks for Rapid Learning and Responsible Delivery
Date: 09/11/2025
Practice Area: Technology Focus AreaEvent Delivery: Virtual
Measuring Business Value, Not Activity
Too many Agile teams still celebrate velocity and task completion without answering the real question: are we creating value that matters? This session will unpack how to shift from measuring activity to measuring true business impact, giving teams clearer alignment, stronger storytelling, and a more strategic view of success.
Date: 02/24/2026
Practice Area: Technology Data and AIEvent Delivery: Virtual
Agility in the Age of AI
AI is accelerating feedback loops and decision cycles, challenging Agile practitioners to evolve workflows and learning practices.
Date: 07/20/2026
Practice Area: Technology Data and AIEvent Delivery: Virtual
Special Interest Group, Pilot Session
Special Interest Group, Pilot Session
Date: 10/13/2022
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Supporting a Healthy Work-Life Balance for Associates, Balancing Workload Among Team Members and Customer Self-Service Approaches
Supporting a Healthy Work-Life Balance for Associates, Balancing Workload Among Team Members and Customer Self-Service Approaches
Date: 03/10/2020
Practice Area: Customer Service Focus AreaEvent Delivery: In-person
Managing Change Initiatives and Communication Practices within the Customer Care Team and with Other Departments
Managing Change Initiatives and Communication Practices within the Customer Care Team and with Other Departments
Date: 06/18/2020
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Open Forum Discussion Around Approaches to COVID-Related Issues and Challenges
Open Forum Discussion Around Approaches to COVID-Related Issues and Challenges
Date: 12/10/2020
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Open Forum Discussion Around Approaches to COVID-Related Issues and Challenges
Open Forum Discussion Around Approaches to COVID-Related Issues and Challenges
Date: 01/14/2021
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Open Forum Discussion Around Approaches to COVID-Related Issues and Challenges
Open Forum Discussion Around Approaches to COVID-Related Issues and Challenges
Date: 02/11/2021
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Open Forum Discussion Around Approaches to COVID-Related Issues and Challenges
Open Forum Discussion Around Approaches to COVID-Related Issues and Challenges
Date: 03/11/2021
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Open Forum Discussion Around Approaches to COVID-Related Issues and Challenges
Open Forum Discussion Around Approaches to COVID-Related Issues and Challenges
Date: 04/08/2021
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Contact Center Executive Retreat
Join fellow contact center executives for a candid, executive-level retreat focused on the most pressing opportunities and challenges facing our contact centers today.
Date: 08/05/2026
Practice Area: Executive GroupsEvent Delivery: In-person
Customer Experience Measurement and Actioning: Member Approaches to Collecting, Analyzing, Communicating and Using Customer Feedback
Customer Experience Measurement and Actioning: Member Approaches to Collecting, Analyzing, Communicating and Using Customer Feedback
Date: 02/18/2020
Practice Area: Customer Service Focus AreaEvent Delivery: Hybrid
Supporting the Email Channel: Approaches to Challenges Around Workflow, Efficiency, Response Time Management and Quality Monitoring
Supporting the Email Channel: Approaches to Challenges Around Workflow, Efficiency, Response Time Management and Quality Monitoring
Date: 06/04/2020
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Fostering Customer Care Employee Engagement in the Wake of COVID-19
Fostering Customer Care Employee Engagement in the Wake of COVID-19
Date: 08/20/2020
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Customer Complaint Handling, Analysis and Prevention Practices
Customer Complaint Handling, Analysis and Prevention Practices
Date: 11/17/2020
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual
Building Blocks of a Successful Work-at-Home Program for Customer Care Organizations
Building Blocks of a Successful Work-at-Home Program for Customer Care Organizations
Date: 02/18/2021
Practice Area: Customer Service Focus AreaEvent Delivery: Virtual