Let's learn together to shift customer service from a cost center to a strategic value driver
AI is becoming a bigger part of customer service, but without trust, adoption stalls. Join this session to explore how organizations are making AI more transparent, explainable, and usable for both customers and employees.
Join fellow Customer Experience executives for a candid, executive-level retreat focused on the most pressing opportunities and challenges shaping customer experience today.
Kickoff Meeting
Comparison of Participating Organizations' CX Team Structures, Roles and CX Metrics Used
Assessing Customer Experience Program Maturity, Developing a Program Strategy and Making a Business Case for Investments in Customer Experience Measurement and Improvement
Creating Cross-Functional Alignment with a CX Framework and Linking CX Metrics to Organizational KPIs
Designing CX Surveys and Channels / Methods Used for Collecting CX Data
Tapping Into Unstructured and Operational Data for CX Insights + CX Data Collection and Management Tools Used by Members
CX Data Analysis Methods & Techniques and Integrating CX Data from Multiple Sources for a Holistic View
Tools for CX Data Analysis & Distilling/Sharing Actionable Insights and Improvement Opportunities
Developing, Incorporating and Evaluating the Effectiveness of CX Improvement Actions
Wisconsin Customer Experience Symposium
This session provides an overview of Wisconsin’s cyber incident response ecosystem and how organizations can leverage public, private, academic, and nonprofit resources to prepare for and respond to significant cyber events.
This session explores how organizations can build the mindset, skills, and trust required for employees to confidently engage with data and AI, ensuring that human capability grows alongside technological advancement.
How UWEBC Members are Integrating and Garnering Value of Generative AI Today
Data Storytelling for Business Understanding and Progress: Visualization, Dashboarding, and Beyond