Stepping Confidently into the Future: CX Innovation Strategies to Chart a New Course
Unlock fresh CX strategies and drive innovation by collaborating with cross-industry peers; register now to confidently chart your organization’s customer experience future!
Let's learn together to shift customer service from a cost center to a strategic value driver
AI is becoming a bigger part of customer service, but without trust, adoption stalls. Join this session to explore how organizations are making AI more transparent, explainable, and usable for both customers and employees.
When employees stay silent, organizations miss opportunities to improve, innovate, and prevent problems before they grow. Join this session to learn how building a culture of psychological safety empowers frontline teams to speak up, collaborate, and contribute their best ideas.
Customer feedback is everywhere, but turning it into meaningful action across teams is where many organizations struggle. Join this session to explore how closing the loop can transform scattered insights into better experiences and stronger outcomes.
Customers don't experience your organization one channel at a time, they experience one continuous journey. Discover how UWEBC member companies are connecting touchpoints across the customer lifecycle to create seamless experiences that build loyalty, strengthen relationships, and turn satisfied customers into advocates.
Join fellow Customer Experience executives for a candid, executive-level retreat focused on the most pressing opportunities and challenges shaping customer experience today.
Join fellow Customer Experience executives for a candid, executive-level retreat focused on the most pressing opportunities and challenges shaping customer experience today.
Kickoff Meeting
Comparison of Participating Organizations' CX Team Structures, Roles and CX Metrics Used
Assessing Customer Experience Program Maturity, Developing a Program Strategy and Making a Business Case for Investments in Customer Experience Measurement and Improvement
Creating Cross-Functional Alignment with a CX Framework and Linking CX Metrics to Organizational KPIs
Designing CX Surveys and Channels / Methods Used for Collecting CX Data
Tapping Into Unstructured and Operational Data for CX Insights + CX Data Collection and Management Tools Used by Members
CX Data Analysis Methods & Techniques and Integrating CX Data from Multiple Sources for a Holistic View
Tools for CX Data Analysis & Distilling/Sharing Actionable Insights and Improvement Opportunities
Developing, Incorporating and Evaluating the Effectiveness of CX Improvement Actions
Wisconsin Customer Experience Symposium