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2024 Annual Conference: Customer Service



Introducing the Experience Operating System (XOS)

Michael Hinshaw, Founder and President, McorpCX


See highlights from Michael’s session in the above video.

 



Engaging your Team to Influence Customer-Centric Change

Dr. Vivian Phillips Husband, VP of Customer Experience, Blue Shield of California


See highlights from Vivian’s session in the above video.



Practical AI for Customer-worthy Experiences

Aaron Schroeder, Director of AI Solutions, TTEC Digital


See highlights from Aaron’s session in the above video.




The Future of Customer Experience

Isabelle Zdatny, Head of Thought Leadership for Qualtrics XM Institute


See highlights from Isabelle’s session in the above video.

This graphic recording and sketch note of Isabelle’s session were created by Lin Wilson. Feel free to save these images to remember the key takeaways from the session. Learn more about Lin here.
Isabelle Zdatny graphic recording done by Lin Wilson   Sketch notes from Isaballe Zdatny's session
Click on the images above to view them in full screen and download/save them.

Customer Service Track Sponsor

Thank you to enosix for sponsoring the Customer Service track!

enosix logo

 

Purchase a Digital Pass

Steering Committee

Steering Committee members provide guidance on track content, topic suggestions, and speaker selection. Thank you to the 2024 Customer Service Track Steering Committee:

Athena Campos
Head of Commercial Services – North America, CNH Industrial

Mary Judkins
Senior Director of Customer Success, Lands’ End

Pam Sviatoslavsky
Vice President of Customer Service, Kohl’s

Practice Director

Matthew Cone

Position title: Customer Service Practice Director

Email: matthew.cone@uwebc.wisc.edu

Matthew Cone leads the UWEBC’s Customer Service practice area. Matthew has spent his career working with teams to deliver amazing customer experiences with a focus on collaboration and the strength of diversity. Matthew comes most recently from 15 years with Apple, supporting teams in both B2B and B2C sales, and technical services in the technology industry. Matthew has also leveraged skills in training, coaching, and development, all necessary competencies that resonate with many of our member companies in the current CX landscape. Matthew graduated with a BS in Management from Cardinal Stritch University.