2025 CS Track conference header

2025 Annual Conference: Customer Service

Track Speakers



Aarthi MuraliCreating Value Through Interconnected Experiences

Aarthi Murali, Customer Experience and Transformation Leader

Enjoy a highlight clip from this session:



Paulo SavagetLeveraging The Four Workarounds in Customer Service

Paulo Savaget, Entrepreneurial Engineer, Author of The Four Workarounds, and Professor at Oxford

Enjoy a short highlight from Paulo’s session:



Zack HamiltonWinning Through Influence: The CX Capability That Changes Everything

Zack Hamilton, Founder, Host, and Strategic CX Advisor, Unf*cking Your CX

Enjoy a highlight clip from Zack’s session:



Sara TaheriPractical Strategies for Sustainable Customer Experience Impact with AI

Sara Taheri, Strategic AI Enablement, PolyAI Innovative Leader in AI, Northwestern Mutual

Enjoy a highlight clip from this session:

Steering Committee

Tony Caravella

Tony Caravella

Position title: Vice President, Learning and Quality
Northwestern Mutual Life Insurance Company

Amanda Frantz

Amanda Frantz

Position title: VP of Customer Service
Springs Window Fashions

Carrie Toth

Carrie Toth

Position title: VP, Customer Experience
Generac

Practice Director

Matthew Cone

Position title: Customer Service Practice Director

Email: matthew.cone@uwebc.wisc.edu

Matthew Cone leads the UWEBC’s Customer Service practice area. Matthew has spent his career working with teams to deliver amazing customer experiences with a focus on collaboration and the strength of diversity. Matthew comes most recently from 15 years with Apple, supporting teams in both B2B and B2C sales, and technical services in the technology industry. Matthew has also leveraged skills in training, coaching, and development, all necessary competencies that resonate with many of our member companies in the current CX landscape. Matthew graduated with a BS in Management from Cardinal Stritch University.

Highlights from last year's Customer Service Track

 

Here are a few highlights from last year’s Customer Service track: