In the ever-evolving landscape of technology, our recent Tech Horizons 2024 event, led by IT Practice Director Heidi Rozmiarek, provided a glimpse into the future, highlighting actionable trends that are shaping the digital world. Participants …
Newsletter
UWEBC Featured Member: Paul Nugent from Amcor Flexibles North America
This month, we are excited to feature Paul Nugent, Senior Director of Supply Chain at Amcor Flexibles North America this month! We spoke with him and got an insight into what he and his team are up …
Strategies to Reduce Customer Effort and Increase First Contact Resolution
In the ever-evolving landscape of customer service, where every interaction matters, our recent Customer Service peer group meeting, led by Matthew Cone, provided a goldmine of strategies and insights to reduce customer effort and boost …
Approaches to Developing Leadership Skills in Frontline Supervisors and Managers
Developing leadership skills in frontline supervisors and managers holds immense organizational possibilities and opportunities, and organizations that succeed in this area are more likely to cultivate a friendly and inclusive work culture for the entire organization. Our Customer Service Peer Group meeting on August 10th discussed this topic in-depth, where participants learned how to explore the power of developing leadership skills in frontline supervisors for organizational success and enhanced team performance. The meeting was led by UWEBC’s Customer Service Practice Director Matthew Cone, with featured presentations from jIQ People Solutions, Northwestern Mutual, and Mason Companies.