No topic has been as prevalent over the past year as AI. Its triumphs, shortcomings, and rapid evolution have had us enthralled. Despite its place in the conversation, much of its place in our experiences has been experimental and theoretical. We here at UWEBC have intentionally curated learnings and presentations in this year’s Business Best Practice and Emerging Technologies Conference and beyond to support the effort of putting this technology to work in your organizations. Explore the cross-functional capabilities of this wide-reaching technology from experts in the implementation process.
Explore below for Pre-Conference training, Conference presentations, and more, all available with UWEBC to support the understanding and implementation of this valuable technology.
Your AI Learning Journey at the Annual Conference
Session One: 10:25am
Beyond Automation: The Future of HR in the Age of AI
Dr. Serena Huang, International Keynote Speaker, Corporate Trainer, and Influencer
AI in HR isn’t just about technology and data. It’s about building a better future for your workforce. Join us for an exclusive keynote and hear from a renowned expert on the 3 critical needs to future-proof your organization: Strategic Workforce Planning, Responsible & Ethical AI Governance, and Drive Enterprise AI Adoption.
This session is part of the Human Resources Track. Learn more about Serena and this session.
Session Two: 11:25am
AI – What’s next? – GenAI and Beyond
John Thompson, Bestselling Author, Speaker, Global Head of Artificial Intelligence, EY
AI has been used in commercial settings with great success for at least 20 years. GenAI exploded onto the scene about 2 years ago and shows no signs of slowing in innovation, adoption, and value realization. What does the next few years hold for us in relation to GenAI? What is next after GenAI? What does Causal AI look like and bring? And, finally what will composite AI applications composed of Traditional AI, GenAI, and Causal AI look like and bring to us? Come to this session, bring your questions and we will discuss these ideas and more. Your views and ideas are welcome. Let’s talk!
🟢 This session is part of the Information Technology Track. Learn more about John and this session.
Session Three: 2:40pm
Practical AI for Customer-worthy Experiences
Aaron Schroeder, Director of AI Solutions, TTEC Digital
The customer service industry is going through unprecedented change, and what this means to different industries remains to be seen. The current economic climate made the promise of AI’s impact take center stage, but many companies still struggle to realize tangible benefits. Aaron Schroeder, Director of AI Solutions at TTEC Digital, takes on the facts and fiction of this new paradigm in the age of AI. In this presentation, you will learn more about helpful frameworks for approaching solutions and the impact that real companies are beginning to make today. Human-based, empathetic customer experiences are more important than ever, and the story of AI in CX isn’t the “replacement” or even “augmentation” of that process but rather an “evolution.”
🟡 This session is part of the Customer Service Track. Learn more about Aaron and this session.
Session Four: 3:40pm
AI in Supply Chain: Separating Hype from Reality
Polly Mitchell-Guthrie, Supply Chain Thought Leader, Kinaxis
As UW–Madison statistics professor George Box once said: ” All models are wrong, some are useful.” Contrary to the hype, AI isn’t useful for everything, but how do you incorporate it to actually make an impact in your supply chain? Polly Mitchell-Guthrie will be showcasing some examples of what it is NOT good at as well as the keys to maximizing its use in supply chains.
🟣 This session is part of the Supply Chain Track. Learn more about Polly and this session.
Pre-Conference Mini Boot Camps
Scheduled for Monday, September 30, 2024, from 1-4 pm, these intensive sessions offer deep dives into a variety of critical business topics, ranging from HR strategies to supply chain management and beyond. For just $300, you can enhance your expertise in your chosen field with guidance from industry-leading experts. When you register for the conference, you’ll have the opportunity to select one of these focused boot camps to tailor your learning experience.
Here are two that discuss AI that may interest you. See all Mini Boot Camp options.
Building Analytics Teams: Harnessing Analytics & AI for Business Improvement
Join us for this intensive session to gain the knowledge and tools necessary to build and lead analytics teams that can transform data into actionable insights and drive significant business outcomes.
In the era of big data and artificial intelligence, businesses need effective analytics teams to drive innovation and improvement. This three-hour session, led by John Thompson from EY, delves into the principles outlined in his acclaimed book Building Analytics Teams: Harnessing Analytics and AI for Business Improvement. Participants will explore strategies for creating high-performance analytics teams, leveraging AI to solve business challenges, and fostering a data-driven culture within their organizations.
Meet Your Instructor:
John Thompson
Bestselling Author, Speaker, Global Head of Artificial Intelligence, EY
Managing in the World of GenAI
This immersive seminar, designed with HR professionals and transformation leaders in mind, equips participants with the essential tools and frameworks to thrive in the AI-driven future of work.
Unlock the power of GenAI to supercharge your personal productivity. Through Serena’s proven 3Cs framework – Communication, Collaboration, and Culture-building – you’ll discover practical techniques to leverage GenAI in your daily workflows. This hands-on workshop will empower you to streamline communication, enhance collaboration, and foster a culture of innovation, ultimately saving time and maximizing efficiency.
Meet Your Instructor:
Dr. Serena Huang
International Keynote Speaker, Corporate Trainer and Influencer
Curricular Capability Building
Cybersecurity Bootcamp
November 5 – December 10, 2024, Online
The UW-Madison Cybersecurity Bootcamp, offered by InterPro and powered by the premier global cybersecurity training organization ThriveDX, was developed by leading cybersecurity experts. This accelerated training program provides practical, state-of-the-art skills to ensure learners and their organizations remain resilient in a rapidly-changing digital landscape. From flexible online self-paced classes to live sessions with expert instructors, the Cybersecurity Bootcamp will equip you with the expertise to defend your organization against cyberthreats.