Comparison of Participating Organizations' CX Team Structures, Roles and CX Metrics Used
Assessing Customer Experience Program Maturity, Developing a Program Strategy and Making a Business Case for Investments in Customer Experience Measurement and Improvement
Creating Cross-Functional Alignment with a CX Framework and Linking CX Metrics to Organizational KPIs
Designing CX Surveys and Channels / Methods Used for Collecting CX Data
Tapping Into Unstructured and Operational Data for CX Insights + CX Data Collection and Management Tools Used by Members
CX Data Analysis Methods & Techniques and Integrating CX Data from Multiple Sources for a Holistic View
Tools for CX Data Analysis & Distilling/Sharing Actionable Insights and Improvement Opportunities
Developing, Incorporating and Evaluating the Effectiveness of CX Improvement Actions
Wisconsin Customer Experience Symposium
This session explores how organizations can build the mindset, skills, and trust required for employees to confidently engage with data and AI, ensuring that human capability grows alongside technological advancement.
How UWEBC Members are Integrating and Garnering Value of Generative AI Today
Data Storytelling for Business Understanding and Progress: Visualization, Dashboarding, and Beyond
Building a Data-Savvy Workforce: Assessing and Addressing Skill Gaps in Our Teams
Metrics That Matter: Letting Purpose Focus Analytics
ROI at the Speed of Business: Making Better Decisions Faster
Data & Analytics and AI: Navigating Common Dilemmas
Digital Product Management Boot Camp
The first of its kind!