UWEBC Events Search

Kickoff Meeting

Comparison of Participating Organizations' CX Team Structures, Roles and CX Metrics Used

Assessing Customer Experience Program Maturity, Developing a Program Strategy and Making a Business Case for Investments in Customer Experience Measurement and Improvement

Creating Cross-Functional Alignment with a CX Framework and Linking CX Metrics to Organizational KPIs

Designing CX Surveys and Channels / Methods Used for Collecting CX Data

Tapping Into Unstructured and Operational Data for CX Insights + CX Data Collection and Management Tools Used by Members

CX Data Analysis Methods & Techniques and Integrating CX Data from Multiple Sources for a Holistic View

Tools for CX Data Analysis & Distilling/Sharing Actionable Insights and Improvement Opportunities

Developing, Incorporating and Evaluating the Effectiveness of CX Improvement Actions

Wisconsin Customer Experience Symposium

This session provides an overview of Wisconsin’s cyber incident response ecosystem and how organizations can leverage public, private, academic, and nonprofit resources to prepare for and respond to significant cyber events.

_{This session explores how organizations can build the mindset, skills, and trust required for employees to confidently engage with data and AI, ensuring that human capability grows alongside technological advancement.}

How UWEBC Members are Integrating and Garnering Value of Generative AI Today

Data Storytelling for Business Understanding and Progress: Visualization, Dashboarding, and Beyond

Building a Data-Savvy Workforce: Assessing and Addressing Skill Gaps in Our Teams

Metrics That Matter: Letting Purpose Focus Analytics