Connect with fellow contact center practitioners on trends, tools, challenges and strategies that may impact our contact centers in the not so distant future, and help develop a strategy for ongoing dialogue on the topic.
Connect with fellow contact center practitioners on the reality, goals and value of creating an Omnichannel Contact Center to learn from each other how we could finally make it possible.
Participate in a discussion-driven breakdown of one of the contact centers' most hyped new tools, to determine if this is something that could benefit your contact center and what steps you can take to get closer to that future you imagine.
Participate in a discussion-driven breakdown of one of the contact centers' most hyped new tools, to determine if this is something that could benefit your contact center and what steps you can take to get closer to that future you imagine.
Participate in a discussion-driven breakdown of one of the most hyped new technologies, to determine if this is something that could benefit your contact center and what steps you can take to get closer to that future you imagine.
How will you harness the power of the written word and your agents through Generative AI tools?
Are we seeing the "forest" for the "trees" when it comes to our customer experience? How can technology help us zoom out to properly orchestrate our customer's journey?
Unlock the future of employee training with AI—join us to explore cutting-edge innovations that will transform your contact center into a powerhouse of customer service excellence!
Hear from Teleperson, and learn about how a new approach to outsourcing can shorten your journey to self-service and help your customers reach the right resource in your organization.
Explore how strong partnerships with technology providers can accelerate contact center transformation.
Join your fellow HR executives to discover the future of HR and how organizations might navigate their path to driving better business outcomes.
Join your peer HR leaders to learn and share experiences and insights on addressing HR issues associated with the COVID-19 pandemic.
Hear from a panel of experts and your peer HR leaders about key considerations and practices to guide your company’s return-to-work strategies and action plans.
Takeaway strategies and insights from thought leader Jason Averbook and your peers to envision and build a transformed frictionless workforce experience for your organization.
Share and discuss pressing issues and hot topics with fellow HR leaders and take away actionable ideas.
Glean strategic approaches and best practices to enhance your organization’s diversity and inclusion efforts.
Share and discuss pressing issues and hot topics with fellow HR leaders and take away actionable ideas.
Share and discuss pressing issues and hot topics with fellow HR leaders and take away actionable ideas.
Glean practical ideas, best practices and innovative approaches for measuring and enhancing organizational culture.